Airtel Payments Bank Fastag – Login, Recharge & Customer Care Number

Table of Content

How to Buy FASTag with Airtel Payments Bank?

Every other bank is issuing FASTag therefore Airtel Payments Bank has also been approved by IHMCL to issue the FASTag for the vehicles as it has been made mandatory throughout the country with effect from 15 December 2019.

The Airtel Payments Bank is giving a cashback of Rs 50 if you buy the tag from them which will help you during your journeys across national highways as the toll will be automatically deducted when you pass your four wheeler through ETC lanes on toll plaza.

The FASTag is a project incorporated by National Payments Corporation of India on the guidelines being received by NHAI and IHMCL that is Indian Highways Management Company Limited. You can buy FASTag from my airtel app, Airtel Payments bank internet banking or reach out to our Customer Care number – 400 or 8800688006, to know about the process and documents required.

What are the documents needed to apply for Airtel Payments FASTag?

You need to have active Airtel Payments Bank Savings Account or Wallet to apply for FASTAG. You need to submit the following details:-

  • Registration Certificate (RC) of the vehicle.
  • Vehicle Registration number

Airtel Payment Bank Fastag Benefits

  • Save Fuel & Time with FASTag
  • Prepaid Toll Pass
  • Manage FASTag option
  • SMS alerts for transactions
  • Online Recharge FASTag

How to Buy Airtel Payments FASTag?

It’s really convenient as you can buy FASTag from Airtel Payments Bank at your comfort or while you are on the move. You need to follow the below mentioned steps if you are interested in FASTag from Airtel: Download the “Airtel Thanks” app which is available on the android platform by visiting the Google Play Store.

  • Register on Airtel Payments Bank and login with your credentials which are your username and password.
  • Visit the homepage of the app and you need to click on the banner of Airtel Payments FASTag situated on the rewards section of the app.
  • Fill all the required details and details of the vehicle.
  • Upload the documents related to your vehicle which will have Registration Certificate of the vehicle and personal documents including valid ID proof which can be driving license, PAN Card, Aadhar Card.
  • After that verify your details and do the payment which will be according to the type of the vehicle and your buying process is complete.
  • You are entitled to Rs 50 cashback which will be credited in your Airtel wallet one 48 hours are completed after your payment.
  • FASTag will be delivered to your mentioned address within 6-8 working days after applying for FASTag.

What are the Airtel FASTag Fees and Charges?

The Airtel FASTag Fees and Charges will include the following charges

  1. Tag Issuing Charges: Tag issuance charges are Rs 100 which include all applicable taxes.
  2. Security Deposit: This amount is calculated on the basis of type of vehicle which are 4,5,6,7,12, 15, 16.
  3. Threshold Amount: This amount is required for the activation of the tag.

These charges can change anytime. The full charges which will be levied on the consumer can be seen in the table given below:

Airtel Payment Bank Fastag Fees and Charges

The charges applicable on Airtel Payments Bank Tag are as follows:

Tag Joining Fee (One-time Fee) 100/- ( including all applicable taxes)
Tag Re-issuance Fee (One-time Fee) 100/- ( including all applicable taxes)

Airtel Payment Bank Fastag One-time Security Deposit Amount

Vehicle Class Description Security Deposit (in Rs.) Threshold Amount (in Rs.)
4 Car / Jeep / Van / Tata Ace and Similar mini Light Commercial Vehicle 200 150
5 Light Commercial vehicle 2-axle 300 140
6 Bus– 3 axle 400 300
6 Truck – 3 axle 500 300
7 Bus 2 axle / Mini bus, Truck 2 axle 400 300
12 Tractor / Tractor with trailer, Truck 4, 5 & 6 -axle 500 300
15 Truck 7-axle and above 500 300
16 Earth Moving / Heavy Construction Machinery 500 300

How can an Airtel FASTag Recharge be done?

Airtel FASTag can be recharged through debit card, credit card, netbanking and UPI. When you recharge your Airtel Payments Bank wallet with the money, the amount of money is reserved for your FASTag account.

How to Recharge Airtel Bank Fastag Using Paytm

From December 15, you will have to pay toll tax through Fastag. To travel anywhere across the country, you will need to take Fastag. The government has started charging toll tax from Fastag from 15 December 2019.

In this way, you will need fastag to travel with a 4 wheeler. Fastag will be needed to pay toll tax not only for private vehicles but also for commercial vehicles. You can also recharge Fastag with Paytm Wallet. We will tell you the method of this, but before that, we want to inform you that Fastag is an e-toll collection system.

Fastag will facilitate automatic toll tax payments, which are installed on the windscreen of your vehicle. Being installed on the window screen will save you time at the toll plaza because the sensors there will identify it and your toll tax will be deducted from your Fastag account. More than 20 banks are issuing Fastag.

Before explaining how to recharge your Fastag by using Paytm, we are giving brief overview about what is Paytm

Paytm is basically a type of online wallet, in which you can keep money like your pocket wallet. And then you can use this online wallet in place of debit or credit card. However, you have to use debit or credit-card to put money in your online wallet.

The money put in your online wallet is called Paytm cash. This can be used for mobile-recharge, data-card or smart-tag recharge or bill payment. Paytm cash can be used for all Paytm apps and all types of transactions on the mobile site. In addition to these features, now you can use Paytm Wallet to recharge your Fastag account. Below are the various steps that you can follow to recharge your Fastag through Paytm.

Steps to recharge Fastag using Paytm:

  • Once you have linked your Fastag with Paytm, then recharging it is very easy.
  • You just need to have money in your paytm Wallet.
  • Once you have money in your Paytm Wallet, it will be automatically reserved for the Fastag Recharge.
  • So it means there will be no need of separate Fastag Recharge.
  • The only thing you need to keep in mind is that, you will able to pay using your Fastag at toll plaza only after 20 minutes of adding money in Paytm Wallet.

How to Recharge Fastag using Google Pay

Google Pay is UPI based Mobile Payment System app. Google Pay also works like Bhim and other UPI Apps. In this app, you get a feature in which you can pay the other person without asking the UPI ID. It also saves your time.

The Google Pay app was launched by the Google Team on 17 August 2017. With the help of this app, you can instantly transfer money to any person’s bank account. UPI is a such mobile payment system where you can send money at any time and in any bank. It is not necessary that the person to whom you are sending money also has a Google Pay app, you can also transfer money directly to his bank account.

Now UPI Payment has started being accepted in many places and you do not have to move around with money in the pocket. If any person wants to pay money, then we do not need to get money by going to Net Banking or Bank, but we can send money from our mobile to someone’s bank account in less than 1 minute.

As the government has made it compulsory for all vehicles to attach Fastag, so apart from sending money to anyone, Google pay has added a new feature through which you can recharge your Fastag anytime and anywhere.

Below we are explaining the step by step procedure of how to recharge your Fastag through Google Pay App.

You can link your FASTag account to a supported bank account with Google Pay. This feature is available to users in India.

Check How to Link your bank to your FASTag account

Important: You can only link HDFC Bank and ICICI Bank accounts.
  • Open Google Pay.
  • Under ‘Suggested businesses’, tap More. If FASTag isn’t listed, tap More again.
  • Tap FASTag → Get started.
  • Enter your account information. This issuer bank is the bank that issued your FASTag. You can find the bank name on your FASTag sticker.
  • Tap Next →
  • Review the account information and tap Link account.

Follow the below steps to recharge your Fastag using Google pay.

  • Enter your Google PIN number after opening the Google Pay app on your Mobile phone.
  • A new page will open where you have to click on New button.
  • After clicking on New button the payment page will open up.
  • Now to open the Pay to option, you have to select the UPI ID or QR option.
  • After selecting the UPI ID or QR option, Enter UPI ID pop up window will open up.
  • After clicking on Verify button, the bank payment page will be opened.
  • Then make payment using Pay button after choosing the bank from the list.
  • For confirming the correctness of bank you can initially send Rs. 1 and once the transaction is
    verified, you can make full payment.
  • The payment confirmation message will arrive on your mobile phone, immediately after the
    successful payment.

List of Fastag Banks and UPI handles

Sr. No. Bank Name Bank UPI Handle
1 Airtel Payment Bank @mairtel
2 Axis Bank @axisbank
3 Bank Of Baroda @barodampay
4 City Union Bank @cub
5 Equitas Small Finance Bank @equitas
6 Federal Bank @fbl
7 HDFC Bank @hdfcbank
8 ICICI Bank @icici
9 IDFC Bank @Idfcnetc
10 Indusind Bank @Indus
11 KVB Bank @Kvb
12 Kotak Mahindra Bank @Kotak
13 Paytm Bank @paytm
14 Punjab National Bank @pnb
15 South Indian Bank @sib
16 State Bank of India @sbi

For e.g. Rajan is having FASTag of HDFC bank and his vehicle number is CH01BN1234. His UPI ID will be NETC.CH01BN1234@HDFC if his vehicle number is XYZ 1234 his UPI ID will be NETC.XYZ1234@HDFC

In case you are not sure on which bank was your FASTag issued from, check the FASTag Sticker to find the bank logo / name on the top. 

You can also check the SMS received from your for registration / credit of earlier transaction to your FASTag account to know your bank.

What is Airtel FASTag Delivery Time?

Airtel FASTag is usually delivered in 6-8 working days. But somehow if there is a lot of applications for FASTag it can also take about 21 days to deliver your FASTag to your given address while registering for FASTag.

How can you Check Airtel FASTag Status?

Airtel FASTag status can be checked by logging into your Airtel Payments app. After that you will have to click on Airtel FASTag banner in the app where you will be shown on the status of your FASTag where it has reached or whether it has been dispatched from the warehouse or not.

How I Change my Mobile Number in Airtel Fastag?

You cannot directly change the registered mobile number in the Airtel FASTag. As your account is linked your Airtel Payments Bank wallet. Follow the below mentioned steps to change the mobile number in Airtel FASTag:

  • You need to visit your nearby Airtel Payments Bank.
  • Ask for the KYC Details Change Form from the banking executive for changing of registered mobile number.
  • Fill up the KYC details form. Tick the option of changing registered mobile number and enter the new mobile number in the form.
  • Submit the form along with the valid ID proof.
  • After the form is submitted to banking executive, he will verify your all details and give the acknowledgement for the request of changing mobile number.
  • After the process of validation is completed your new mobile number will be updated in Airtel Payment Bank.
  • After the mobile number is updated, you will receive the notification of updating your mobile number on your new mobile number through SMS or you will get an email on your registered email address about changing of your mobile number.

How to Get Airtel Bank Free Fastag

  • User will get a minimum of Rs. 100 cashback which is equal to one time Tag Cost of Rs. 100, thus making it effectively free.
  • Upto Rs. 150 cashback on FASTag purchase from Airtel Payments Bank App for savings account/wallet customers.
  • The offer is available only for Airtel Payments Bank customers a) wallet customers(Min KYC & Full KYC customers) and b) savings account customers
  • User can avail upto Rs. 150 cashback on purchase of FASTag from Airtel Payments Bank App
  • Maximum cashback amount per transaction will be Rs. 150 for both savings account as well as wallet customers
  • Offer Duration: Valid till 31st January 2020
  • Offer is valid once per user during offer period
  • Cashback will be credited to Airtel Payments Bank wallet or savings account within 2 working days of the transaction
  • Airtel Payments Bank reserves the right to disqualify any Airtel Payments Bank wallet holder(s) or Airtel Payments Bank savings account holder(s) from the benefits of this offer in case of any fraudulent activity/suspicious transactions.
  • Airtel Payments Bank also reserves the right to discontinue this offer without assigning any reasons or without any prior intimation whatsoever.
  • In addition to the above, this offer is also subject to Airtel Payments Bank’s General Terms & Conditions available on
  • For further details, please send your queries to

Airtel Payment Bank Fastag Customer Care Toll Free Number

Customer Care Helpline No :400

IHMCL Helpline Number

Helpline number 1033 for addressing FASTAG complaints at toll plaza level

When will my tag be Airtel Fastag blacklisted?

In case your balance is less than FASTag minimum balance amount, your tag will be blacklisted at NPCI end. You need to maintain minimum balance amount in order to keep your tag active.

What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?

Please call on Airtel Bank Fastag Customer Care @ 400 or 8800688006 for replacement of the FASTag. The new tag issued to you will be linked to your old tag account and relevant balance amount will be transferred in the new tag.

How do I block my FASTag account, in case my vehicle is lost?

You can call on Airtel Fastag customer care number @ 400 or 8800688006 to block your FASTag account.

What is blacklist in Airtel FASTag?

In case your balance is less than FASTag minimum balance amount, your tag will be blacklisted at NPCI end. You need to maintain minimum balance amount in order to keep your tag active.

How do I block my Airtel FASTag account

You can call up our customer care number @ 400 or 8800688006 to block your FASTag account.

Fastag Banks list with Customer Care Number

Sr No. Issuing Bank Customer Care Helpline No
1 Axis Bank 1800-419-8585
2 ICICI Bank 1800-2100-104
3 IDFC Bank 1800-266-9970
4 State Bank of India 1800-11-0018
5 HDFC Bank 1800-120-1243
6 Karur Vysya Bank 1800-102-1916
7 EQUITAS Small Finance Bank 1800-419-1996
8 PayTM Payments Bank Ltd 1800-102-6480
9 Kotak Mahindra Bank 1800-419-6606
10 Syndicate Bank 1800-425-0585
11 Federal Bank 1800-266-9520
12 South Indian Bank 1800-425-1809
13 Punjab National Bank 080-67295310
14 Punjab & Maharashtra Co-op Bank 1800-223-993
15 Saraswat Bank 1800-266-9545
16 Fino Payments Bank 1860-266-3466
17 City Union Bank 1800-2587200
18 Bank of Baroda 1800-1034568
19 IndusInd Bank 1860-5005004
20 Yes Bank 1800-1200
21 Union Bank 1800-222244
22 Nagpur Nagarik Sahakari Bank Ltd 1800-2667183
23 Airtel Payments bank 400

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