Airtel Payments Bank Fastag – Login, Recharge & Customer Care Number

Table of Content

How to Buy FASTag with Airtel Payments Bank?

Every other bank is issuing FASTag therefore Airtel Payments Bank has also been approved by IHMCL to issue the FASTag for the vehicles as it has been made mandatory throughout the country with effect from 15 December 2019.

The Airtel Payments Bank is giving a cashback of Rs 50 if you buy the tag from them which will help you during your journeys across national highways as the toll will be automatically deducted when you pass your four wheeler through ETC lanes on toll plaza.

The FASTag is a project incorporated by National Payments Corporation of India on the guidelines being received by NHAI and IHMCL that is Indian Highways Management Company Limited. You can buy FASTag from my airtel app, Airtel Payments bank internet banking or reach out to our Customer Care number – 400 or 8800688006, to know about the process and documents required.

What are the documents needed to apply for Airtel Payments FASTag?

You need to have active Airtel Payments Bank Savings Account or Wallet to apply for FASTAG. You need to submit the following details:-

  • Registration Certificate (RC) of the vehicle.
  • Vehicle Registration number

Airtel Payment Bank Fastag Benefits

  • Save Fuel & Time with FASTag
  • Prepaid Toll Pass
  • Manage FASTag option
  • SMS alerts for transactions
  • Online Recharge FASTag

How to Buy Airtel Payments FASTag?

It’s really convenient as you can buy FASTag from Airtel Payments Bank at your comfort or while you are on the move. You need to follow the below mentioned steps if you are interested in FASTag from Airtel: Download the “Airtel Thanks” app which is available on the android platform by visiting the Google Play Store.

  • Register on Airtel Payments Bank and login with your credentials which are your username and password.
  • Visit the homepage of the app and you need to click on the banner of Airtel Payments FASTag situated on the rewards section of the app.
  • Fill all the required details and details of the vehicle.
  • Upload the documents related to your vehicle which will have Registration Certificate of the vehicle and personal documents including valid ID proof which can be driving license, PAN Card, Aadhar Card.
  • After that verify your details and do the payment which will be according to the type of the vehicle and your buying process is complete.
  • You are entitled to Rs 50 cashback which will be credited in your Airtel wallet one 48 hours are completed after your payment.
  • FASTag will be delivered to your mentioned address within 6-8 working days after applying for FASTag.

What are the Airtel FASTag Fees and Charges?

The Airtel FASTag Fees and Charges will include the following charges

  1. Tag Issuing Charges: Tag issuance charges are Rs 100 which include all applicable taxes.
  2. Security Deposit: This amount is calculated on the basis of type of vehicle which are 4,5,6,7,12, 15, 16.
  3. Threshold Amount: This amount is required for the activation of the tag.

These charges can change anytime. The full charges which will be levied on the consumer can be seen in the table given below:

Airtel Payment Bank Fastag Fees and Charges

The charges applicable on Airtel Payments Bank Tag are as follows:

Tag Joining Fee (One-time Fee)100/- ( including all applicable taxes)
Tag Re-issuance Fee (One-time Fee)100/- ( including all applicable taxes)

Airtel Payment Bank Fastag One-time Security Deposit Amount

Vehicle ClassDescriptionSecurity Deposit (in Rs.)Threshold Amount (in Rs.)
4Car / Jeep / Van / Tata Ace and Similar mini Light Commercial Vehicle200150
5Light Commercial vehicle 2-axle300140
6Bus– 3 axle400300
6Truck – 3 axle500300
7Bus 2 axle / Mini bus, Truck 2 axle400300
12Tractor / Tractor with trailer, Truck 4, 5 & 6 -axle500300
15Truck 7-axle and above500300
16Earth Moving / Heavy Construction Machinery500300

How can an Airtel FASTag Recharge be done?

Airtel FASTag can be recharged through debit card, credit card, netbanking and UPI. When you recharge your Airtel Payments Bank wallet with the money, the amount of money is reserved for your FASTag account.

What is Airtel FASTag Delivery Time?

Airtel FASTag is usually delivered in 6-8 working days. But somehow if there is a lot of applications for FASTag it can also take about 21 days to deliver your FASTag to your given address while registering for FASTag.

How can you Check Airtel FASTag Status?

Airtel FASTag status can be checked by logging into your Airtel Payments app. After that you will have to click on Airtel FASTag banner in the app where you will be shown on the status of your FASTag where it has reached or whether it has been dispatched from the warehouse or not.

How I Change my Mobile Number in Airtel Fastag?

You cannot directly change the registered mobile number in the Airtel FASTag. As your account is linked your Airtel Payments Bank wallet. Follow the below mentioned steps to change the mobile number in Airtel FASTag:

  • You need to visit your nearby Airtel Payments Bank.
  • Ask for the KYC Details Change Form from the banking executive for changing of registered mobile number.
  • Fill up the KYC details form. Tick the option of changing registered mobile number and enter the new mobile number in the form.
  • Submit the form along with the valid ID proof.
  • After the form is submitted to banking executive, he will verify your all details and give the acknowledgement for the request of changing mobile number.
  • After the process of validation is completed your new mobile number will be updated in Airtel Payment Bank.
  • After the mobile number is updated, you will receive the notification of updating your mobile number on your new mobile number through SMS or you will get an email on your registered email address about changing of your mobile number.

How to Get Airtel Bank Free Fastag

  • User will get a minimum of Rs. 100 cashback which is equal to one time Tag Cost of Rs. 100, thus making it effectively free.
  • Upto Rs. 150 cashback on FASTag purchase from Airtel Payments Bank App for savings account/wallet customers.
  • The offer is available only for Airtel Payments Bank customers a) wallet customers(Min KYC & Full KYC customers) and b) savings account customers
  • User can avail upto Rs. 150 cashback on purchase of FASTag from Airtel Payments Bank App
  • Maximum cashback amount per transaction will be Rs. 150 for both savings account as well as wallet customers
  • Offer Duration: Valid till 31st January 2020
  • Offer is valid once per user during offer period
  • Cashback will be credited to Airtel Payments Bank wallet or savings account within 2 working days of the transaction
  • Airtel Payments Bank reserves the right to disqualify any Airtel Payments Bank wallet holder(s) or Airtel Payments Bank savings account holder(s) from the benefits of this offer in case of any fraudulent activity/suspicious transactions.
  • Airtel Payments Bank also reserves the right to discontinue this offer without assigning any reasons or without any prior intimation whatsoever.
  • In addition to the above, this offer is also subject to Airtel Payments Bank’s General Terms & Conditions available on
  • For further details, please send your queries to

Airtel Payment Bank Fastag Customer Care Toll Free Number

Customer Care Helpline No :400

IHMCL Helpline Number

Helpline number 1033 for addressing FASTAG complaints at toll plaza level

When will my tag be Airtel Fastag blacklisted?

In case your balance is less than FASTag minimum balance amount, your tag will be blacklisted at NPCI end. You need to maintain minimum balance amount in order to keep your tag active.

What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?

Please call on Airtel Bank Fastag Customer Care @ 400 or 8800688006 for replacement of the FASTag. The new tag issued to you will be linked to your old tag account and relevant balance amount will be transferred in the new tag.

How do I block my FASTag account, in case my vehicle is lost?

You can call on Airtel Fastag customer care number @ 400 or 8800688006 to block your FASTag account.

What is blacklist in Airtel FASTag?

In case your balance is less than FASTag minimum balance amount, your tag will be blacklisted at NPCI end. You need to maintain minimum balance amount in order to keep your tag active.

How do I block my Airtel FASTag account

You can call up our customer care number @ 400 or 8800688006 to block your FASTag account.

Fastag Banks list with Customer Care Number

Sr No.Issuing BankCustomer Care Helpline No
1Axis Bank1800-419-8585
2ICICI Bank1800-2100-104
3IDFC Bank1800-266-9970
4State Bank of India1800-11-0018
5HDFC Bank1800-120-1243
6Karur Vysya Bank1800-102-1916
7EQUITAS Small Finance Bank1800-419-1996
8PayTM Payments Bank Ltd1800-102-6480
9Kotak Mahindra Bank1800-419-6606
10Syndicate Bank1800-425-0585
11Federal Bank1800-266-9520
12South Indian Bank1800-425-1809
13Punjab National Bank080-67295310
14Punjab & Maharashtra Co-op Bank1800-223-993
15Saraswat Bank1800-266-9545
16Fino Payments Bank1860-266-3466
17City Union Bank1800-2587200
18Bank of Baroda1800-1034568
19IndusInd Bank1860-5005004
20Yes Bank1800-1200
21Union Bank1800-222244
22Nagpur Nagarik Sahakari Bank Ltd1800-2667183
23Airtel Payments bank400

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