Digipay Axis Bank Fastag – Retail Login, Recharge & Customer Care Number

Table of Content

1. How to get Axis Bank FASTag?
2. What are the benefits of using Axis FASTag?
3. How to Apply Axis Bank FASTag?
4. Axis Bank FASTag Apply Online
5. Axis Bank FASTag Apply Offline
6. What are Axis Bank Fastag Charges
7. Axis Bank FASTag Issuance Charges
8. Axis Bank FASTag Threshold Charges
9. Axis Bank FASTag Retail Login
10. How to Recharge Axis Bank Fastag Recharge?
11. Axis Bank FASTag Recharge Through NEFT/RTGS
12. Axis Bank FASTag Recharge By Using UPI
13. Axis Bank FASTag Recharge By Using Axis Bank ETC Portal
14. Axis Bank FASTag Recharge through Auto Debit
15. Axis Bank FASTag Tracking
16. Axis Bank FASTag Customer Care Number
17. Where to Stick Axis bank Fastag Sticker in Car

How to get Axis Bank FASTag?

Axis Bank along with a partnership with IHMCL has launched an electronic Toll collection system known as FASTag. FASTag has been made necessary by the government of India from December 15, hence many banks have started issuing the tag which is a rectangular tag of 10 cm * 5 cm having antenna and chip in it which works on Radio Frequency Identification Technology (RFID).

The tag is pasted on the front windshield of the four-wheeler which will be detected by RFID readers on Toll Plazas on national highways and toll tax will be deducted automatically from your FASTag wallet.

What are the benefits of using Axis FASTag?

• Ease of payment –One does not have to stop to pay cash at the toll plazas and thus can save time too.
• Cash-back offer: FASTag usage gives 10% cashback on all the Toll payments across India in the first year.
• Online Recharge – Fast Tag can be recharged online through various modes i.e. Credit Card / Debit Card / NEFT/ RTGS or Net banking.
• Ease of Tracking – SMS alerts for every transaction at toll plazas.
• Online Portal for customers
• FASTag has 5 Years of validity.

What are the documents needed to apply for a new Axis Bank FASTag?

You need to submit the following documents along with the application for FASTag:

• Registration Certificate (RC) of the vehicle.
• KYC documents as per the category of the vehicle owner.

Document Required for Axis Bank Corporate Fastag

Existing Customer:

• Submit Registration Certificate (RC) of the vehicle

• Payment of a one time fee of Rs.200 plus taxes

• Payment of Security Deposit as per vehicle type as per table given below

• Submit Registration Certificate (RC) of the vehicle

• Payment of a one time fee of Rs.200 plus taxes

• Payment of Security Deposit as per vehicle type as per table given below

• Open a current account with Axis Bank which can be linked to the tag

How to Apply Axis Bank FASTag?

It’s very easy to get Axis Bank FASTag for your four-wheelers. There are two ways to get your vehicle registered with FASTag. If you don’t want to go to the bank you can apply by submitting the application online and if you are comfortable going to the point of sale location of Axis Bank, you can apply for it offline

Axis Bank FASTag Apply Online

Follow the steps mentioned below to get your FASTag online from Axis Bank:

• Go to axis bank’s website or click axis bank fastag apply link.
• If you have an axis bank account fill in the account number, vehicle number, and captcha to continue.
• If you are not having axis bank account numbers than fill in your mobile number, vehicle information, and captcha.
• After you filled the first form, then you will be proceeding to vehicle information form where you will be required to fill all
• your necessary details are given in the form.
• You will need to select a KYC document which can be Aadhar card, voter card, or Pan card and also a scanned copy of the registration certificate of your four-wheeler which you need to upload.
• Verify the details filled in the form and enter the captcha.
• Click on the validate button to proceed after reviewing your form.
• Make the payment shown on the screen and you have successfully applied for FASTag online.

Axis Bank FASTag Apply Offline

When you will apply for axis bank FASTag offline, it is necessary to take your vehicle to the Point of Sale location of Axis Bank. Follow the below-mentioned steps to get your Axis Bank fastag offline:

• Go to any Axis Bank Point of Sale location along with your vehicle.
• Go to Banking Officer and ask for Axis Bank fastag form.
• Fill the form and get it signed by the owner and hand it over to the officer.
• Give the required documents to the banking representative which are KYC documents such as Aadhar card, voter card, document for the vehicle which is registration certificate (RC) of the vehicle, a photograph of the owner.
• Pay the fees to the bank after submitting documents and your FASTag account will be created.

What are Axis Bank Fastag Charges?

The axis bank charges the fees according to the class of the vehicle. The issuance fees for the tag is the same for all the classes of the vehicle. The main components included in the Axis Bank FASTag charges are security deposit, tag issuance fees, and threshold amount which is necessary for the activation of the tag. Let’s see the charge for the tag in the table given below:

Axis Bank FASTag Issuance Charges

Particulars	Amount (INR)
Tag Issuance fee (one time)	0/- (inclusive of taxes) *Free FASTag limited period offer
Reissuance Fees	100/- (inclusive of taxes)
Security Deposit	200/- (inclusive of taxes)

Let’s see the tag issuance charges, security deposit required and threshold amount for the Axis Bank Fastag for vehicle class 4,5,6,7, 12, 15, and 16. The color of the tag issued also depends on the class of the vehicle.

Axis Bank FASTag Threshold Charges

Vehicle Class	Vehicle Class Description	Threshold amount
4	Car / Jeep / Van	160
4	Tata Ace and Similar mini Light Commercial Vehicle	160
5	Light commercial vehicle 2-axle/ MiniBus	250
6	Bus 3-axle	500
6	Truck 3-axle	500
7	Bus 2-axle / Mini-Bus	350
7	Truck 2-axle	350
12	Tractor / Tractor with trailer	550
12	Truck 4-axle	550
12	Truck 5-axle	550
12	Truck 6-axle	550
15	Truck 7-axle and above	650
16	Earth Moving / Heavy Construction Machine	550

Axis Bank FASTag Retail & First-time Login

When you apply for axis bank FASTag online or offline, you will need to generate a User Id and Password for your Fastag wallet. After you register you can go to Axis Bank Fastag first time login and see all the transactions related to your FASTag accounts. You can also make complaints on your account regarding any discrepancy that occurred during Electronic Toll Collection at Toll Plazas through your account.

Check Here Step by Step Guide of How to Login Axis Bank Fastag

How to Recharge Axis Bank Fastag Recharge?

After the issuance of Fastag for your vehicle you can zip through the national highways without getting stranded in the long queues at the toll plazas. But somehow you get low on the balance on your FASTag account, you will have to recharge your wallet. Axis Bank FASTag provides various options to get your Fastag wallet recharged. Let’s have a look at various modes by which we can get our FASTag account recharged: 

Axis Bank FASTag Recharge Through NEFT/RTGS

• A person having an axis bank account needs to login to their banking website or if they have a mobile app they can log in on the mobile.
• The next step is to add the vehicle you have registered for FASTag as a beneficiary. You will need to put the registration number of your four-wheeler or Fastag Wallet Id as a beneficiary.
• Enter the IFSC CODE of the bank which in case of Axis Bank is UTIB0000ETC.
• Your vehicle gets added as beneficiary and now you can recharge your Fastag wallet through NEFT/RTGS.

Axis Bank FASTag Recharge By Using UPI

UPI has become one of the most convenient modes for payments nowadays. Axis Bank also provides the option to recharge your Fastag wallet through UPI. You can recharge your AXis Bank Fastag walled by using the following address: netc.<10 digit registered vehicle number >@axisbank This method of recharge will not work if your vehicle number is very old and is not of 10 digits.

Axis Bank FASTag Recharge By Using Axis Bank ETC Portal

• Login to the ETC portal of your Axis Bank FASTag account.
• Go to Menu->Road User Center ->Payment and Top-up -> Recharge, a recharge here can be done using a debit card, credit card, net banking, and UPI.

Axis Bank FASTag Recharge through Auto Debit

If you are an existing Axis Bank account holder, you need to send an email to etc.management@axisbank.com mentioning the threshold amount. Whenever balance will go blow threshold amount in your FASTag wallet, your wallet will get recharged by auto debiting the amount you mentioned in your email.

How to Recharge Fastag using Google Pay

Google Pay is UPI based Mobile Payment System app. Google Pay also works like Bhim and other UPI Apps. In this app, you get a feature in which you can pay the other person without asking the UPI ID. It also saves your time.

The Google Pay app was launched by the Google Team on 17 August 2017. With the help of this app, you can instantly transfer money to any person’s bank account. UPI is a such mobile payment system where you can send money at any time and in any bank. It is not necessary that the person to whom you are sending money also has a Google Pay app, you can also transfer money directly to his bank account.

Now UPI Payment has started being accepted in many places and you do not have to move around with money in the pocket. If any person wants to pay money, then we do not need to get money by going to Net Banking or Bank, but we can send money from our mobile to someone’s bank account in less than 1 minute.

As the government has made it compulsory for all vehicles to attach Fastag, so apart from sending money to anyone, Google pay has added a new feature through which you can recharge your Fastag anytime and anywhere.

Below we are explaining the step by step procedure of how to recharge your Fastag through Google Pay App.

You can link your FASTag account to a supported bank account with Google Pay. This feature is available to users in India.

Check How to Link your bank to your FASTag account

Follow the below steps to recharge your Fastag using Google pay.

• Enter your Google PIN number after opening the Google Pay app on your Mobile phone.
• A new page will open where you have to click on New button.
• After clicking on New button the payment page will open up.
• Now to open the Pay to option, you have to select the UPI ID or QR option.
• After selecting the UPI ID or QR option, Enter UPI ID pop up window will open up.
• After clicking on Verify button, the bank payment page will be opened.
• Then make payment using Pay button after choosing the bank from the list.
• For confirming the correctness of bank you can initially send Rs. 1 and once the transaction is
  verified, you can make full payment.
• The payment confirmation message will arrive on your mobile phone, immediately after the
  successful payment.

List of Fastag Banks and UPI handles

Sr. No.	Bank Name	Bank UPI Handle
1	Airtel Payment Bank	@mairtel
2	Axis Bank	@axisbank
3	Bank Of Baroda	@barodampay
4	City Union Bank	@cub
5	Equitas Small Finance Bank	@equitas
6	Federal Bank	@fbl
7	HDFC Bank	@hdfcbank
8	ICICI Bank	@icici
9	IDFC Bank	@Idfcnetc
10	Indusind Bank	@Indus
11	KVB Bank	@Kvb
12	Kotak Mahindra Bank	@Kotak
13	Paytm Bank	@paytm
14	Punjab National Bank	@pnb
15	South Indian Bank	@sib
16	State Bank of India	@sbi

For e.g. Rajan is having FASTag of HDFC bank and his vehicle number is CH01BN1234. His UPI ID will be NETC.CH01BN1234@HDFC if his vehicle number is XYZ 1234 his UPI ID will be NETC.XYZ1234@HDFC

In case you are not sure on which bank was your FASTag issued from, check the FASTag Sticker to find the bank logo / name on the top.

You can also check the SMS received from your for registration / credit of earlier transaction to your FASTag account to know your bank.

How to Recharge Fastag Using Paytm

From December 15, you will have to pay toll tax through Fastag. To travel anywhere across the country, you will need to take Fastag. The government has started charging toll tax from Fastag from 15 December 2019. In this way, you will need fastag to travel with a 4 wheeler. Fastag will be needed to pay toll tax not only for private vehicles but also for commercial vehicles. You can also recharge Fastag with Paytm Wallet.

We will tell you the method of this, but before that, we want to inform you that Fastag is an e-toll collection system. Fastag will facilitate automatic toll tax payments, which are installed on the windscreen of your vehicle. Being installed on the window screen will save you time at the toll plaza because the sensors there will identify it and your toll tax will be deducted from your Fastag account. More than 20 banks are issuing Fastag.

Before explaining how to recharge your Fastag by using Paytm, we are giving brief overview about what is Paytm

Paytm is basically a type of online wallet, in which you can keep money like your pocket wallet. And then you can use this online wallet in place of debit or credit card. However, you have to use debit or credit-card to put money in your online wallet.

The money put in your online wallet is called Paytm cash. This can be used for mobile-recharge, data-card or smart-tag recharge or bill payment. Paytm cash can be used for all Paytm apps and all types of transactions on the mobile site. In addition to these features, now you can use Paytm Wallet to recharge your Fastag account. Below are the various steps that you can follow to recharge your Fastag through Paytm.

Steps to recharge Fastag using Paytm:

• Once you have linked your Fastag with Paytm, then recharging it is very easy.
• You just need to have money in your paytm Wallet.
• Once you have money in your Paytm Wallet, it will be automatically reserved for the Fastag Recharge.
• So it means there will be no need of separate Fastag Recharge.
• The only thing you need to keep in mind is that, you will able to pay using your Fastag at toll plaza only after 20 minutes of adding money in Paytm Wallet.

How to Recharge Fastag Using PhonePe

We are using the Internet the most in today’s time and the Internet is such a thing through which we can get all the information in a few moments, and there are many such things that we can do very easily sitting at our home from the Internet.

Online, we can make any kind of payment and can also recharge online, earlier we had to go to a shop or someone who recharges. But nowadays there are many app through which we can recharge while sitting at home. Today we will tell you about an app named PhonePe App through which you can recharge from your mobile by sitting at your home.

The Phone-Pay app is a mobile payment app, which offers a variety of payment options according to your different needs. The purpose of the phone-pay mobile wallet is to make easy and secure digital payments. It is a UPI based app that works very fast. You can use Phone-Pay Mobile Wallet as a wallet, and pay directly through your bank account, credit card and debit card.

Paying via PhonePe is very easy. Through this you can link bank accounts, transfer money, pay bills, and also recharge online through PhonePay in a simple and convenient way.

PhonePe received its license on 26 August 2014 however, in April 2016, the company was acquired by Flipkart. In August 2016, the company partnered with Yes Bank to launch a mobile payment app based on the government-backed UPI platform.

PhonePe is a financial technology company headquartered in Bangalore. It provides an online payment system based on the Unified Payments Interface i.e, a new process in electronic fund transfer initiated by the National Payments Corporation of India (NPCI).

Now the good news is that in addition to doing Phone and DTH recharge, you can use PhonePe app for recharging Fastag account in just few clicks.

Below we are explaining the step by step process to recharge Fastag using Phonepe.

• First of all open PhonePe app if it installed in your Mobile Phone.
• If you don’t have PhonePe app, then first you have to download it from Google play store.
• After opening Phone Pe app, click on To Contacts option.
• Then click on UPI ID option which is located in the header. After this you have to add
  beneficary UPI id.
• Now click on confirm button which will open the payment page.
• At this point, you have to enter the amount you want your Fastag to be recharged with.
• You will receive a confirmation message on yur mobile phone after succesfull recharge of your
  Fastag wallet.

Axis Bank FASTag Tracking

If you have not received your FASTag after you have applied it through the ETC portal of the bank, there is a facility to track your FASTag order. Axis Bank FASTag Tracking can be done through the tracking link of Bluedart where you need to put the registered vehicle number as a reference number. It will take 7-8 days to reach the FASTag to your mentioned address filled in the form in case of urban areas and 15 days for sub-urban areas.

Axis Bank FASTag Customer Care Number

You might face some problems related to your Axis Bank Fastag. Some of the common problems are:

• Toll Plaza not accepting your FASTag.
• FASTag is not readable at toll even when it is an inactive state.
• Your FASTag got blacklisted.

To handle all the problems mentioned above there is a helpline number provided by the bank for its FASTag customer. You can make a call at the number mentioned below which will provide you assistance for your FASTag related issues. Axis Bank FASTag Customer Care Number: 1800 419 8585

What do I do in case I am selling my car/Buying a second-hand car, bearing an Axis Bank FASTag?

In case you are selling your car, please remove (destroy) the FASTag issued to it and close its linked wallet. On purchase of second-hand cars (bearing a FASTag) too, you shall need to remove its existing tag and issue a fresh FASTag under your name.

I have two vehicles, can I use one Axis Bank FASTag for two vehicles?

No, you will need to take two separate FASTags for the two vehicles.

Can I avail the Axis Bank monthly pass?

Yes, you can avail the monthly pass and the facility is specific to each toll plaza. This can be availed through the toll plaza or through the NHAI website.

How do I block the Axis Bank FASTag account, in case my vehicle is lost?

You can call the customer care no. 18004198585 and block your FASTag account.

What are the KYC documents required to apply for Axis Bank FASTag for Corporate?

Proprietorship: PAN Card of Proprietor, Address Proof of Proprietor, Shop Act or other Firm proof

Public Ltd./ Private Ltd./ Partnership: PAN Card of the Corporate, Photo ID of signing authority, List of Directors with addressed / Name and addresses of Partners, Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm.

What is the validity period of the Axis Bank FASTag card?

The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your requirement.

• Read the Instruction Carefully Before Affixing.
• Don’t paste Fastag on dirty/wet glass surface.
• If the original adhesive is insufficient, return the fastag and get it replaced.
• Don’t use cello tape/any supplementary adhesive to affix Fastag.
• Don’t try to peel off and reposition Fastag.

Step 1

Remove the Adhesive liner from the tag sticker

Step 2

Install on the top middle center of the windshield from INSIDE the vehicle ( behind the rearview mirror)

 

Step 3

Always keep the adhesive side facing outside.

Step 4

Press the sticker gently on the windshield

Step 5

Once the sticker is pasted do not try to remove or reposition it

 

In Case there is any issue/clarification required during the affixation of the tag. Please contact the Toll- free Number 18004198585

Axis bank Fastag recharge IFSC code:

To recharge your Axis bank Fastag through internet banking, you need to know the IFSC code which is UTIB0000ETC. So you can follow the below steps to recharge your Axis bank Fastag with IFSC code.

• Enter your login details to login to your Axis bank internet banking or mobile banking.
• In the Fastag wallet id number, you have to add your vehicle as a beneficiary.
• Now you to add IFSC code of the Axis bank ie. UTIB0000ETC.
• You can now easily recharge your Axis Bank Fastag when the beneficiary is added.

How to change mobile number in axis bank Fastag:

If you have to change your registered mobile number in Axis bank Fastag, then read on to here to know how you can do this. It is very easy for you to update your Axis bank Fastag mobile number within a few minutes by sitting at your home. Before updating your Axis bank Fastag mobile number make sure that your Fastag is not blacklisted and minimum balance is maintained into it.

• You have to login to your Axis bank Fastag account with your login details and registered mobile number.
• You have to enter the OTP received on your mobile number.
• After login, you have to click on ‘View Tag Summary Option’ and then click on the Vehicle option.
• A new window will open up, where you will see various details like Chassis number of vehicle, Mobile number, Email id etc.
• Here you can enter your new mobile number which you want to change.
  So you are done with changing your mobile number for Axis Bank Fastag.

How to do Axis bank Fastag KYC:

It is very important to do your Axis bank Fastag KYC, because your Fastag is linked to a prepaid account. So here we explain in detail, how you can KYC your Axis bank Fastag i.e how you can link your PAN and Aadhar Card. If your account is new or old and you have not linked your Aadhar card to the bank account, then your account may be freezed any time, so it is necessary to do the KYC with your Axis bank account.

• First of all you have to login your Axis bank account through Internet banking by entering your login details.
• If you are not using Axis bank Internet banking, then you have to submit a KYC form by visiting the bank branch.
• Also don’t forget to take your original PAN Card and Aadhar Card with you while visiting the bank branch.
• If you have internet banking, then after login go to ‘Services’ option.
• Click on the ‘Insta Services’ option under the ‘Services’ menu.
• You will receive an OTP on your registered mobile no. after clicking on the Insta Services option.
• Click on the ‘Proceed’ after filling the OTP.
• If you don’t receive OTP on your mobile, then you can click on the Resend Option.
• After entering OTP and clicking on ‘Proceed’ a new window will open up, where you will see an option to update PAN, Aadhar, Email.
• So you can update your any details by clicking on these options.
• After updating your PAN, Aadhar and Email id, you will have to fill up the KYC form where you will be asked to enter information like, In which organization you work, What is your Annual income etc.
• Fill up these details and then click on proceed. Then your KYC will be approved.
• You will also receive a confirmation message on your registered mobile number also that you have entered the KYC details.

You can also do KYC, even if you don’t have a PAN Card. Those account holders who don’t have PAN cards have to fill up Form 60 and submit it to the bank.

Fastag Banks list with Customer Care Number

Sr No.	Issuing Bank	Customer Care Helpline No
1	Axis Bank	1800-419-8585
2	ICICI Bank	1800-2100-104
3	IDFC Bank	1800-266-9970
4	State Bank of India	1800-11-0018
5	HDFC Bank	1800-120-1243
6	Karur Vysya Bank	1800-102-1916
7	EQUITAS Small Finance Bank	1800-419-1996
8	Paytm Payments Bank Ltd	1800-102-6480
9	Kotak Mahindra Bank	1800-419-6606
10	Syndicate Bank	1800-425-0585
11	Federal Bank	1800-266-9520
12	South Indian Bank	1800-425-1809
13	Punjab National Bank	080-67295310
14	Punjab & Maharashtra Co-op Bank	1800-223-993
15	Saraswat Bank	1800-266-9545
16	Fino Payments Bank	1860-266-3466
17	City Union Bank	1800-2587200
18	Bank of Baroda	1800-1034568
19	IndusInd Bank	1860-5005004
20	Yes Bank	1800-1200
21	Union Bank	1800-222244
22	Nagpur Nagarik Sahakari Bank Ltd	1800-2667183
23	Airtel Payments bank	400

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