Step 1:
The URL for the Online portal Login is:
– For Retail Customers: Click Here
– For Corporate Customers: Click Here
The below Page would be displayed to the user. User should click on the “Check Here” option to generate the Passwords for the ETC Online Portal.
Step 2:
The following screen would be displayed to the User. Click on Continue
Step 3:
The below screen would be displayed to the User
Step 4:
User should fill in the Customer ID and Wallet ID. Also enter the Mobile Number provided by the customer in the Application Form of the FasTag Product.
User should now enter the capcha visible on the screen. Please note that in case there is space between the capcha, user should also input the space while entering. If the Capcha entered is Valid, the Next Step Option would be activated, else recheck the capcha or refresh it, for getting a new capcha.
Step 5:
User should select the option of SMS and click on “Generate OTP”.
Step 6:
The OTP would be generated and sent to the registered Mobile Number.
Step 7:
User should enter the OTP received on the registered Mobile Number and click on “Continue”. A message stating “OTP Validation Successful” would be displayed to the user. Post this, the User should again click on “Continue”
Step 8:
User should enter the Passwords of his choice. It should have atleast one alpha in caps, one number and one special character. Post this, the user should click on “Submit”.
Step 9:
User should select the security questions and give the respective answers. Post selecting the questions and their answers, the Continue button would be highlighted. User should click it to proceed
Step 10:
The Registration Process for the Online Portal is completed. The User will be
automatically navigated out. User should use the URL’s mentioned in Step 1 to login
Fastag Banks list with Customer Care Number
| Sr No. | Issuing Bank | Customer Care Helpline No |
| 1 | Axis Bank | 1800-419-8585 |
| 2 | ICICI Bank | 1800-2100-104 |
| 3 | IDFC Bank | 1800-266-9970 |
| 4 | State Bank of India | 1800-11-0018 |
| 5 | HDFC Bank | 1800-120-1243 |
| 6 | Karur Vysya Bank | 1800-102-1916 |
| 7 | EQUITAS Small Finance Bank | 1800-419-1996 |
| 8 | PayTM Payments Bank Ltd | 1800-102-6480 |
| 9 | Kotak Mahindra Bank | 1800-419-6606 |
| 10 | Syndicate Bank | 1800-425-0585 |
| 11 | Federal Bank | 1800-266-9520 |
| 12 | South Indian Bank | 1800-425-1809 |
| 13 | Punjab National Bank | 080-67295310 |
| 14 | Punjab & Maharashtra Co-op Bank | 1800-223-993 |
| 15 | Saraswat Bank | 1800-266-9545 |
| 16 | Fino Payments Bank | 1860-266-3466 |
| 17 | City Union Bank | 1800-2587200 |
| 18 | Bank of Baroda | 1800-1034568 |
| 19 | IndusInd Bank | 1860-5005004 |
| 20 | Yes Bank | 1800-1200 |
| 21 | Union Bank | 1800-222244 |
| 22 | Nagpur Nagarik Sahakari Bank Ltd | 1800-2667183 |
| 23 | Airtel Payments bank | 400 |
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