HDFC Bank Fastag – Login, Recharge & Customer Care Number

Table of Content

  1. How to Buy HDFC Bank FASTag?
  2. How to Apply HDFC Bank FASTag?
  3. HDFC Bank FASTag Registration Online
  4. HDFC Bank Bank Fastag Registration offline
  5. How to check HDFC Bank FASTag Application Status?
  6. What are HDFC Bank FASTag charges?
  7. How to Recharge HDFC Bank FASTAg Account?
  8. HDFC Bank FASTag Customer Care
  9. How to login in HDFC Bank FASTag portal for the first time User?
  10. HDFC Bank FASTag Customer Care Number

How to Buy HDFC Bank FASTag?

The FASTag program by HDFC was rolled out by National Payments Commision of India (NPCI) under the guidelines provided by NHAI and IHMCL.

A FASTag is a tag issued to your vehicle, depending upon the class of vehicle which comes handy when you cross any toll plaza as your toll will be deducted automatically when you cross through the toll plaza.

It’s an electronic toll collection program which you can get through any banks or point of sales location located at toll plazas. HDFC have also started the services to issue the FASTag for their customers. HDFC is one of the largest private banks in the country along with ICICI and Axis Bank which is providing the FASTag for your four wheelers.

HDFC Bank Fastag Benefits

  • Cash Back upto 2.5%*

    You can avail a cashback of 2.5% on all National Toll payments using FASTag in FY 2019-20.

  • SMS and Email Alert of Transactions

    Customer will receive SMS & Email alerts on his registered mobile number / Email address for all the transactions done in his tag account

  • Web

    Web portal for customers. Customers can access their statements by logging on the FASTag customer portal

  • Emergency road side assistance **

    Emergency road side assistance for your fleet drivers**

    Saves Fuel and Time

    FASTag is read by the tag reader at the plaza and the toll amount is deducted automatically, when the vehicle approaches the toll plaza. The vehicle with FASTag doesn’t need to stop at the toll plaza for the cash transaction

  • Online recharge

    Customer may recharge his tag account online through, Credit Card/ Debit Card or Net Banking

  • Prepaid Toll Pass

    No need to carry cash. Customer doesn’t need to worry about carrying cash for the toll payments

  • Accidental death cover of Rs. 1,00,000 **

    Accidental death cover of Rs. 1,00,000 to all your on-duty drivers while driving the vehicles **

How to Apply HDFC Bank FASTag?

HDFC Bank has launched the web portal of the FASTag where you can apply For HDFC FASTag. You can go for HDFC BANK FASTag registration by submitting the application online and by visiting the bank with your vehicle or any point of sale locations of HDFC Bank at toll plazas.

HDFC Bank FASTag Registration Online

It’s very easy to apply HDFC Bank FASTag with the help of their webportal for FASTag. Follow the below mentioned steps for your HDFC Bank FASTag registration.

  • Visit the websportal of HDFC Bank Fastag by clicking here.
  • Then you will see a window where you will be asked whether you are already having an account with HDFC BANK. If you have an account you will need to enter your customer id and you will receive a verification code on your registered mobile number.
  • If you click no than you will see a form below where you have to fill all your personal details which includes your name, address, pan number and an identity proof which you will submit while applying for FASTag.
  • After you have filled personal details, you will move to “Vehicle Registration” tab where you need to fill all the details related to your vehicle.
  • After that you need to upload the document of the vehicle which include “Registration Certificate” of the vehicle and identity proof you had selected in the personal form in the “Upload Documents” tab.
  • Next step is to review your application and cross check all the details mentioned in the form before you submit your application.
  • Submit the application and pay the FASTag fees as shown on screen with the help of any payment method such as debit card, credit card, netbanking or UPI.
  • Thus you have successfully applied for HDFC FASTag online.

HDFC Bank Fastag Registration offline

You can also get your HDFC Bank FASTag registered by going to the branches of the bank or their point of sale location which are there on the toll plazas. You need to follow the steps as mentioned below to get your FASTag offline:

  • Go along with your vehicle to any point of sale location at the toll plazas or branches of HDFC Bank.
  • Go to the banking officer and ask for a FASTag form.
  • Fill all the details which are mentioned in the form and after verifying and reviewing the details, submit the application to the banking officer.
  • Submit the following documents along with the form which includes Registration Certificate of the vehicle, passport photograph of the owner and a valid ID proof which can be aadhar card, voter card, passport or driving license.
  • Pay the fees at the bank after submitting the application according to the class of your vehicle and get your FASTag there only.
  • Your HDFC FASTag will be affixed on the front windscreen of your car by the banking representative.

How to check HDFC Bank FASTag Application Status?

It takes some time for the FASTag to be delivered at your mentioned address which you had filled while applying for the FASTag. The general time period is 7 days to reach FASTag to your mentioned address if you are a resident of a metro city and around 15 days for a non metro resident.

You can check HDFC FASTag Application Status by going to HDFC Bank FASTag retail login where you will have to fill the customer id which was sent to you during the registration of the tag and enter the password to login to your account.

In that web portal you can check the status of your FASTag application. If a customer have applied for the FASTag offline you can call at 1800-120-1243 to get your HDFC FASTag application status.

HDFC Bank Fastag CSC

Click Here

What are HDFC Bank FASTag charges?

The charges of HDFC Bank FASTag depends on the class of the vehicle. Vehicle can be car, minibus, truck, multi axle vehicle which all have different fees.

The security amount and threshold amount for these type of vehicles are different, therefore the price of issuing FASTag differs. The HDFC bank was issuing the FASTag free of cost till 14th Feb 2020 but now the have levied the fees which is around Rs 100. These are the charges for issuing of HDFC Bank FASTag:

  • Tag Joining Fee (One-time Fee): FREE* (Till 14th FEB, 2020)
  • Reissuance Fees: 100/- ( including all applicable taxes)

The rest of the charges which include security deposit and threshold amount are shown in the table below according to class and type of vehicle as they have different fees at toll plazas:

HDFC Bank FASTag Charges & Fees

Tag Joining Fee (One-time Fee)FREE* (Till 31st Decemeber, 2019)
Reissuance Fees100/- ( including all applicable taxes)

HDFC Bank Fastag One-time Security Deposit Amount

NPCI Vehicle ClassDescriptionSecurity Deposit (in Rs.)Threshold Amount (in Rs.)
4Car / Jeep / Van / Tata Ace and Similar mini Light Commercial Vehicle200100
5Light Commercial vehicle 2-axle300200
6Bus– 3 axle400500
6Truck – 3 axle500500
7Bus 2 axle / Mini bus, Truck 2 axle400500
12Tractor / Tractor with trailer, Truck 4, 5 & 6 -axle500500
15Truck 7-axle and above500500
16Earth Moving / Heavy Construction Machinery500500

How to Register HDFC Bank Fastag First Time User online

  • Enter any 2 details among Customer ID, RFID number, Wallet ID, Vehicle ID along with Phone Number and Captcha
  • Validate yourself with one-time password (OTP) sent to your registered mobile/email ID**
  • Generate passwords and security question-answers and enjoy CCH & banking at your convenience with HDFC Bank Fastag NetBanking

How to Recharge HDFC Bank FASTAg Account?

HDFC bank FASTAg recharge can be done by credit card, debit card, net banking, upi or through their webportal. Follow the steps to get recharge done through portal:

  • Go to HDFC Web Portal of FASTAg.
  • Then Click “Road User Centre”->Payment and Top Up-> Recharge
  • Than you need to select the wallet id t which is to be recharged and enter the amount for recharge.
  • choose “Pay by Online” mode and continue.
  • Select the bank from which you will do the payment and complete the payment.
  • Your HDFC FASTAg account will be recharged.

How to Deactivate your HDFC Bank Fastag

If you have a four wheeler vehicle, then you must be well aware of what a Fastag is and how to purchase, activate and recharge it. But do you know how to deactivate or close a Fastag account. If not, then here in this article we will explain in complete detail, how to deactivate your Fastag. Suppose you have a Fastag purchased from HDFC Bank, then here you will find everything you need to know about deactivating your HDFC Bank Fastag account.

There may be many situations when you have to deactivate or close your HDFC Bank Fastag. For any reason like you have sold your old car, purchased a new car, your Fastag is not working, bar code is not working properly, the windscreen of your car is broken or for any other reason you have to deactivate your HDFC Bank Fastag. If you don’t deactivate your Fastag for any of the above reasons, then the amount will automatically get deducted from your account. We will explain step by step how you can easily deactivate your HDFC Bank Fastag account from your mobile phone.

Usually vehicle owners purchase Fastag from these sources like Paytm, Banks or any other POS (Point of Sale) which are authorized by NHAI like HDFC Bank. The simplest method of deactivating your HDFC Bank Fastag is by calling the Fastag helpline number i.e 1033. After calling this number you have to initiate a request to deactivate your Fastag account. Another way of deactivating a Fastag account is by calling the toll free number of the particular Fastag provider which in our case is HDFC Bank.

You can contact the customer support center of HDFC Bank by calling at the phone number 18001201243. Once you call this number, the customer care executive of HDFC Bank will guide you how you can quickly and hassle free deactivate your HDFC Bank Fastag Account.

HDFC Bank Customer Care Number for Deactivating Fastag:


Steps to deactivate HDFC Bank Fastag

  • Login in to FASTag Portal with User ID / Wallet ID and Password.
  • Select the option of Service Request -> Generate Service Request.
  • Select Request Type as Closure Request to close the RIFD Tag or Wallet.
  • Also once block FASTag account by calling 24×7 Customer Care on 18001201243.

We can summarize the above steps as, after filling the form and desired information your request for deactivating the HDFC Bank Fastag will be submitted. You will see a message saying, it may take some moment to submit your closing request. A message will arrive on your mobile phone in which it is mentioned that the HDFC Bank customer support team has received your request for closing the Fastag and it will be processed soon.

After following the above mentioned steps, your request for closing the HDFC Bank Fastag account will be submitted and your account will be closed within a few days.

What is Blacklist in HDFC Bank FASTag

By Blacklisted Fastag we mean that, the vehicle is not permitted to pay at the Toll plazas through Fastag. There may be many reasons of getting a Fastag blacklisted. Some of these reasons are:

  • There is not ample amount of balance in your Fastag wallet.
  • If you purchase Fastag for Car and use it your another vehicle like Truck.
  • If you violated any rules which are made by law enforcement agencies

How to Remove Blacklist in HDFC Bank Fastag

To avoid getting your Fastag Blacklisted, you should try to maintain sufficient balance in your Fastag account. When you get the low balance alert from your bank in Fastag, then you should immediately recharge it to avoid risk of getting Blacklisted.

In case your Fastag gets blacklisted, you can call the toll free number of the concerned bank to get it removed from the blacklist.

How to login in HDFC Bank FASTag portal for the first time User?

  1. Individual customer to click on Retail Login and Corporate customers to click on Corporate Login. Then click on the option of “First Time User” on the home page of the FASTag portal.
  2. Enter any 2 details of the following fields displayed;
    • Customer ID (Customer ID is 12 digit numeric number which is mentioned in the Welcome Emailer & starts with 17xxxxxxxxxxx and 18xxxxxxxxxxx)
    • RFID number (RFID is 16 digit numeric number which is mentioned on the FASTag & starts with 6xxxxxxxxxxxxxxx)
    • Wallet ID (Wallet ID is 14 digit numeric number which is mentioned in the Welcome Emailer & starts with 17xxxxxxxxxxx and 18xxxxxxxxxxx)
    • Vehicle ID (vehicle number, Ex -MH00AA1111).
  3. Enter mobile number, which provided at the time of applying for FASTag and click on “Next Step”.
  4. Click on “Generate OTP” (One Time Password) option which will be sent on the registered mobile number for authenticating the request of password generation.
  5. On successful validation of the OTP, the portal will then prompt to enter the new password which is to be set. (Password has to be in the combination of alphanumeric, one special character, one alphabet in capital and minimum 8 characters in length to a maximum of 20 characters, example – Hdfc@2017)
  6. Select minimum 3 secret questions from a dropdown menu & provide appropriate answer and then click on continue to complete the registration to access FASTag account.
  7. Automatically Login Page will be displayed where the customer needs to login with User ID and new Password to access FASTag account.

How to block HDFC bank FASTag account in case the vehicle is theft?

  • Login in to FASTag Portal with User ID / Wallet ID and Password.
  • Select the option of Service Request -> Generate Service Request.
  • Select Request Type as Closure Request to close the RIFD Tag or Wallet.
  • Also once block FASTag account by calling 24×7 Customer Care on 18001201243.

HDFC FASTag Customer Care

While using the FASTag you might encounter some problems while crossing toll plazas which can be:

  • Your tag gets blacklisted even if you have sufficient money in your wallet.
  • Toll Plaza not accepting FASTag
  • Your tag is not readable at toll plaza.

For all these circumstances, which you can face on your ride HDFC have issued a helpline number which you can call to get your query sorted out easily.

HDFC FASTag Customer Care Number


Fastag Banks list with Customer Care Number

Sr No.Issuing BankCustomer Care Helpline No
1Axis Bank1800-419-8585
2ICICI Bank1800-2100-104
3IDFC Bank1800-266-9970
4State Bank of India1800-11-0018
5HDFC Bank1800-120-1243
6Karur Vysya Bank1800-102-1916
7EQUITAS Small Finance Bank1800-419-1996
8PayTM Payments Bank Ltd1800-102-6480
9Kotak Mahindra Bank1800-419-6606
10Syndicate Bank1800-425-0585
11Federal Bank1800-266-9520
12South Indian Bank1800-425-1809
13Punjab National Bank080-67295310
14Punjab & Maharashtra Co-op Bank1800-223-993
15Saraswat Bank1800-266-9545
16Fino Payments Bank1860-266-3466
17City Union Bank1800-2587200
18Bank of Baroda1800-1034568
19IndusInd Bank1860-5005004
20Yes Bank1800-1200
21Union Bank1800-222244
22Nagpur Nagarik Sahakari Bank Ltd1800-2667183
23Airtel Payments bank400

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