ICICI Fastag Customer Login & Registration Step by Step Guide

Step-1
Type below URL on any web browser.
https://fastaglogin.icicibank.com
(Or)
http://fastaglogin.icicibank.com/CUSTLOGIN ( Cutomer Login)

Step-2
If New User, Please click “Register” Option. If Personal User selects “Individual “Type.
If corporate customer, Select “Corporate” Type.

Step-3
**Customer ID you will get via SMS. If not received customer ID. Please call 24 * 7 customer care
@ Toll Free Number: 1800 2100 104 (Chargeable Number: 1860 2670 104) (Or) Please Contacts
FASTag ICICI Point of Sale Person (POS). They will share your Customer ID to you.

Type Customer ID & Date of Birth click “Submit” For Individual Customer.

Type Customer ID & PAN Card number click “Submit” For Corporate Customer.

You will receive OTP to registered a mobile number. Please Type OTP and Submit option.

Step-4

After successful verified OTP, you will see below screen for creating a Login Account.

Type Username (Your Customer ID will be your Username).
Type Password and Confirm password.
Set Security Questions (PLEASE MAKE NOTE OF THE SECURITY QUESTIONS AS ARE REQUIRED IF YOU USE FORGOT USERNAME / PASSWORD RESET OPTION).
Finial Click “Submit” Option.

Step-5

After successful Registration. You will see the below screen.

Step-6

After successful Registration. Login to FASTag Portal using the below URL.

http://fastaglogin.icicibank.com/CUSTLOGIN

Please click “Login” Option. Type Username and Password.

Username: 10XXXXX564
Password: XXXXXXXXXX

**If you forget Username and password. Please use options forget User id / Forget Password.

After successful Login. You can see your Tag Account, Vehicle, Amount and Toll Usage Transaction Details…..Etc

Table of Contents

Check Cashback Report

It will show month-wise cashback credited amount.

Online Help Desk

Select Type and Date, specify your issue in detail and attached valid proof then click “Submit”
option.

ICICI Fastag Customer Care Number

ICICI Bank FASTag 24 * 7 customer care @ Toll-Free Number:

1800 2100 104
*1860 2670 104

*Charge applicable.

NHAI TOLL-FREE

MoRTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTAG
complaints in addition to other services.

Common issues which customer faces and can be raised to 1033 for support. User can
simply dial 1033 from Mobile/Landline.

Call @ 1033 (from any mobile network)

Below issue will be supported:-

Stopped at the plaza for Tag blacklist reason even through Tag is not blacklisted.
Plaza not accepting Fastag.
Plaza is not able to read the Tag.
Plaza is not supporting for monthly pass issuance.
Any other applicable issue for Fastag.
Toll plaza Blacklist issue.
Plaza not accepting FASTAG.
Fastag lane not operational.
 Payment issue ( This may include, incorrect deduction, return journey not applied, multiple deductions, paid by Fastag and cash both, etc)
 Others.

ICICI Bank launched the facility for balance enquiry through SMS and Missed Call.

1. For SMS – Send ETCBAL <vehicle Reg No> to 5676766
2. For Missed Call – Give a missed call to 8010928888

Request must come from the registered mobile number for both SMS and missed call.