IDFC Bank Fastag – Login, Recharge & Customer Care Number

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What is IDFC Bank FASTag?

IDFC FIRST Bank in partnership with NHAI has brought you a solution for your trips across national and state highways which are known as IDFC FASTag. In today’s world time is very important and it is valued above money as it is rightly said that time is money.

But when you are stuck in long queues at toll plazas, it wastes a lot of time, therefore the IDFC Fastag has come as rescue as it will help in deducting toll automatically when you cross any toll plaza. It is a reloadable tag affixed on the front windscreen of the car using RFID technology which will deduct toll tax from your linked account.

Benefits of using IDFC Bank FASTag

  1. Online Recharge – Tag can be recharged online through Credit Card / Debit Card / NEFT / RTGS or Net banking
  2. Ease of payment – No need to carry cash for the toll transactions, saves time
  3. Online Portal for customers
  4. The validity of 5 Years
  5. SMS alerts for toll transactions, low balance, etc.
  6. You can avail a cashback of 5% on all Toll payments using FASTag in FY 2018-19

What are the documents needed to apply for IDFC Bank FASTag?

You will need to carry original as well as a copy of your KYC document

  1. You need to submit the following documents along with the application for FASTag:
  2. Registration Certificate (RC) of the vehicle.
  3. Passport size photograph of the vehicle owner
  4. KYC documents as per the category of the vehicle owner:

IDFC Bank representative will provide you an application form, which you need to fill and submit.

All required documents for FASTag should be in the name of the owner of the vehicle. If the car owner is not present at the time of application, the driver will need to submit his photo ID proof.

A valid driving license would be sufficient for Address & ID proof.

Limited KYC FASTag account holderFull KYC FASTag account holder
This type of FASTag cannot have more than Rs. 10,000*/- limit in their FASTag (Prepaid) account. The monthly reload limit is also capped to Rs. 10,000/-.
Requirements: Minimum KYC details (as per Issuer bank policy), vehicle RC Copy, Photo of the customer.
*Limits prescribed by RBI till 30th December
This type of FASTag account cannot have more than Rs. 1 Lakh limit in their FASTag (prepaid) account. There is no monthly reload cap on this account.
Requirements: Full KYC details (as per Issuer bank policy), vehicle RC Copy, Photo of the customer.

How to Apply for IDFC Bank FASTag?

IDFC FIRST Bank FASTag can be applied online which is available only for cars. If you have to apply for any other class of the vehicle, you will need to visit the point of ale location of the bank located at toll plazas or the branches of the bank.

How to Apply for IDFC Bank FASTag Online?

Follow the below-mentioned steps to get your IDFC FIRST Bank FASTag online:

  • Go to IDFC FIRST Bank FASTag apply online link.
  • You will see a form where you need to fill your personal details such as name, address, vehicle registration number, your phone number, and email.
  • Then click on “Make Payment” and pay by your preferred payment method.
  • After the payment is done the applicant will have to email the vehicle registration certificate photocopy at
  • After the following steps, the applicant will receive application forms on his email and list of KYC documents which he needs to fill and send it to
  • After you submit all the documents, the tag will be activated which will be sent to your mentioned address within 5 working days.

How to apply for IDFC Bank FASTag online through UPI?

You can also apply for IDFC FASTag with the help of UPI payment. Here are the steps to be followed:

  • Go to the UPI FASTAg Apply link of IDFC Bank.
  • Fill in the details in the form shown.
  • After that make a payment through UPI at the address: fastagonline@idfcbank
  • After the payment is done send an email to along with the RC of your vehicle.
  • In the subject of the email, you need to write the registration number of your four-wheeler.

How to Apply for IDFC Bank FASTag offline?

The IDFC FASTag can also be applied by visiting their points of sale location located at the toll plazas or the branches of the bank. take your vehicle along with all the KYC documents required to the location where a representative from the bank will help you to apply for the FASTag.

What are the IDFC Bank FASTag Charges?

IDFC bank takes tag issuance charges, tag deposit which is taken as a security deposit, and the threshold amount which is necessary for the activation of the tag. The tag issuance fee is fixed at Rs 100 for all the classes of vehicles whereas the security deposit and threshold amount are charged taking into consideration the class of the vehicle. You can follow the table mentioned below to know IDFC Bank FASTag charges for your vehicle:

IDFC Bank Fastag Fees and Charges

Tag Joining Fee100 including all applicable taxes
Tag Replacement Fee100 including all applicable taxes

One – time Tag Deposit amount (Refundable):

Vehicle ClassDescriptionTag Deposit (INR)Threshold Amount (INR)
1Car / Jeep / Van / TATA Ace and similar mini light commercial vehicle200100
2Light Commercial Vehicle500150
33-axle Commercial Vehicle500400
4Bus / Truck500400
54 to 6-axle500400
67 or more axle500400
7Heavy Construction Machinery/Earth Moving Equipment’s500400

IDFC FASTag Customer Portal

IDFC Bank has provided its FASTag customer with a portal where they can view their account statement of FASTag how much toll is deducted, what is the amount left in FASTag wallet, view for the service request if you had submitted any complaint, also recharge your FASTag account and Fund Transfer to the other tag account. You can go to etoll.idfc bank customer login with the user id and password and see all your details related to your FASTag account.

How to Unlock User Account if Locked in IDFC FASTag Login?

If somehow your IDFC FASTag login account gets locked, you can follow the below-mentioned steps.

  • Go to the IDFC BANK FASTag customer login link.
  • There you will see an “Unlock Account” button, click on that, or directly visit the link.
  • Enter your “USER ID” and “Vehicle Registration Number/ Chassis number” of the four-wheeler for which you want to unlock your FASTag account.
  • Click on “Unlock Id” and your account unlock request will be submitted with the bank.

How can I Recharge the IDFC Fastag account?

You may recharge your TAG account by making payment through cheque or online through Credit Card / Debit Card / NEFT / RTGS or through Net Banking.

IDFC Bank Fastag Toll-Free Customer care Number


How can I change my contact number/address in IDFC Fastag?

Please contact the help desk on 18002669970.

How Can I avail of an IDFC bank Fastag Monthly Pass?

A monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations put by the Acquirer Bank of the toll plaza. If you are a registered tag holder, you need to visit the toll plaza [or the Acquirer Bank POS locations] and request for the particular pass scheme. You need to pay for the selected pass scheme by cash or card to the operator. Once the payment is approved, the operator will activate the affixed tag for the pass scheme.

Note: There is no need to purchase any other RFID tag to avail of a monthly pass scheme at any toll plaza. The FASTag already purchased by you will be configured for the pass at the toll plaza.

Fastag Banks list with Customer Care Number

Sr No.Issuing BankCustomer Care Helpline No
1Axis Bank1800-419-8585
2ICICI Bank1800-2100-104
3IDFC Bank1800-266-9970
4State Bank of India1800-11-0018
5HDFC Bank1800-120-1243
6Karur Vysya Bank1800-102-1916
7EQUITAS Small Finance Bank1800-419-1996
8PayTM Payments Bank Ltd1800-102-6480
9Kotak Mahindra Bank1800-419-6606
10Syndicate Bank1800-425-0585
11Federal Bank1800-266-9520
12South Indian Bank1800-425-1809
13Punjab National Bank080-67295310
14Allahabad Bank1800 258 6680
15Saraswat Bank1800-266-9545
16Fino Payments Bank1860-266-3466
17City Union Bank1800-2587200
18Bank of Baroda1800-1034568
19IndusInd Bank1860-5005004
20Yes Bank1800-1200
21Union Bank1800-222244
22Nagpur Nagarik Sahakari Bank Ltd1800-2667183
23Airtel Payments bank400
24 Canara Bank 1800-103-3568
25Bank of Maharashtra 1800 233 4526
26Central Bank of India 1800 22 1911
27 Jammu and Kashmir Bank 1800 572 1370
28 Thrissur District Cooperative Bank (Kerala Bank) 

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