KVB Fastag – Check How to Recharge & Customer Care Number

Table of Content

There are very long highways in India, on which the number of vehicles is increasing day by day. Thus the toll plazas around the country are jammed for hours due to the increasing number of vehicles and the government is finding it difficult to monitor the vehicles.

To solve this problem, the Government of India has taken a very good decision of launching a scheme named Fastag which is available through various banks like KVB i.e Karur Vysya Bank Using KVB Fastag, toll amount will be collected directly from the owners of the vehicle.

This decision of the government will benefit us a lot because we have to stop the vehicle for a long time on tolls and pay the toll amount and sometimes we also have to face problems due to lack of change which wastes our time too. Fastag plans have been made to avoid all this trouble.

What is KVB Fastag?

KVB Fastag is an electronic toll collection system. It uses Radio Frequency Identification technology i.e RFID. It is like a chip. KVB Fastag is placed on the windscreen of the vehicle.

As soon as your car reaches near the toll plaza, there is a sensor on the toll plaza, the sensor scans the fastag on the windscreen of your car and Fastag deducts fees from the account. And you don’t even have to stop.

KVB Fastag has a validity of 5 years which means after 5 years you will have to install a new fastag on your vehicle again. You can recharge your fastag through check or credit-debit card and NEFT RTGC. It can be recharged with at least 100 rupees and up to a maximum of 1 lakh.

Benefits of Using KVB Fastag:

The Ministry of Roads and Transport has started the Fastag system at many toll plazas in the country to solve the problem of a long line of vehicles and change money. Various benefits that you can get by using the KVB Fastag are:

  • Along with saving your time, your petrol or diesel will also be saved.
  • Not only this, but people using it can also get a cashback on all toll payments.
  • In Addition to this, you will also get rid of keeping change all the time with you while paying at toll plazas.
  • Fastag Offline recharge can also be done at all branches of KVB.
  • Whenever you cross a toll plaza with your vehicle having Fastag, you will instantly receive an SMS after deducting your fee from the Fastag account. You will be given information about how much amount has been deducted from your Fastag account through SMS.

How to Apply Online for KVB FasTag

Step 1: Visit the official link of KVB FASTag.

Step 2: On the Home page of Fastag, click on the Apply Button

Step 3: Now Click on the Proceed Button

Step 4: After clicking on Proceed Button, you see a Fastag application Form

Step 5: You have to select ‘KVB Customer’ option if you already are a customer of KVB, otherwise you have to select ‘non-KVB customer’

Step 6: Now enter your personal details like First name, last name, date of birth, type of vehicle and other details likes mobile number and email id.

Step 7: Now select the type of ID Proof. You can use any of these options as your proof of identity including Voter ID, PAN Card, Aadhaar Card, and driving license.

Step 8: You need to upload the scanned copies of the above documents.

Step 9:Tick the box to Accept terms and conditions.

Step 10: Now Click on the Submit button.

Step 11: The application form has 2 pages. In the 2nd page, you have to enter details of the vehicle and have to upload documents like Number of Vehicle, RC and type of vehicle

Step 12: Click on the Submit button again.

Step 13: You are done and completed the process of applying for Karur Vysya Bank FASTag.

How to Recharge KVB FasTag

Follow the below steps to recharge your KVB Fastag online.

Step 1: To recharge KVB Fastag, you need to login at www.fastag.kvb.co.in.

Step 2: KVB mobile apps like KVB Upay & KVB DLite app are also available to recharge through mobile. You can download this app to recharge KVB Fastag

Step 3: Now visit the Payment and Top- Up option

Step 4: Choose the Recharge Option

Step 5: Enter the recharge amount. As mentioned above the Fastag account can be recharged starting from Rs. 100 up to Rs. One Lac

Step 6: Select a payment method.

Step 7:To recharge the KVB FASTag account, you can make the payments through many ways like Cash, cheque, Credit cards, Debit cards, NEFT/RTGS, etc.

Step 7:Enter OTP which will be received on your mobile no.

Step 8:After following the above steps, your KVB Fastag will be recharged successfully.

KVB FasTag Customer Care Number

KVB Fastag customers can contact at the Toll-Free Number 1800-102-1916 for any queries and complaints. Another helpline number 1033 has also been released by MoRTH/NHAI/IHMCL to listen to the complaints of KVB Fastag customers. This number i.e 1033 can be dialed by the customers if they have one or more of below issue:

  • If Fastag is not accepted by the Toll Plaza.
  • If you are being stopped at the toll plaza for Tag blacklist, but your tag is not blacklisted
  • If your tag is not detected by the sensor at a plaza.
  • If your monthly pass is not supported by the plaza.

KVB FASTag program Fees and charges

PARTICULARSAMOUNT (INR)
Tag cost *Rs.100/- Inclusive of ST.

Kvb Fastag One-time Security Deposit Amount

Vehicle Class Vehicle Type Tag Colour Security Deposit 
4Car / Jeep / Van/ TATA Ace and similar mini Light Commercial VehicleVioletRs.200
5Light Commercial VehicleOrangeRs.300
6Three Axle Commercial VehiclesYellowRs.400
7Bus/TruckGreenRs.400
124 to 6 axlePinkRs.500
157 or more axleBlueRs.500
16Earth Moving Equipment (EME)/Heavy Construction Machinery (HCM)BlackRs.500

KVB Fastag Agent/Dealer Login: Click Here

KVB Fastag Customer Login: Click Here 

How to Stick KVB Fastag?

kvb Fastag sticker is to stick on the inner part of the windshield of the car. You have to stick it just behind the rearview mirror and in between the windshield. Read More

How to Recharge KVB Fastag Through Google Pay

A new electronic toll collection system has been started in India by National Highways Authority of India which is made compulsory from February 15, 2020. It is now made mandatory for all four wheeler drivers to install Fastag on their vehicle’s screen.

Fastag was made mandatory by the Government of India at toll plazas for every four wheeler on December 1, 2019 but then this date was extended many times and finally it was extended to Feb 15, 2021 so that everyone could buy Fastag for their vehicles.

By installing Fastag on their vehicle, the vehicle owners will be able to avoid inconvenience on toll plazas.

In this article you will be able to know everything about Fastag and how to recharge it using Google Pay. There are many such questions that come in the mind of every person, whose answer you can easily know here.

There are two ways to make FASTAG:-

Buying Fastag Offline

The first method is offline in which you can get Fastag from National Highway Toll Plaza, Regional Transport Office, Common Service Center, Transport.Hubs and from the point of sale location (POS) of bank branches and selected petrol pumps.

Buying Fastag Online

The second method of making Fastag is online in which you can buy FASTAG from selected banks which are authorized by National Electronic Toll Collection (NETC) or you One can also get Fastag online through MyFastag App.

Recharging KVB Fastag Usign Google Pay

No matter which method we use for purchasing a Fastag, we can recharge it by using Google Pay.  We will consider the example that you have got your Fastag from KVB bank. When the balance in your KVB FASTag Account is low or nill, then you have to recharge it otherwise your Fastag will be blacklisted.

The information about the balance and updates of your KVB FASTag account is given to you from time to time via SMS on the registered mobile number.You can also recharge KVB FASTag online through Debit card / credit card / NEFT / RTGS, Net Banking or online wallets like Google Pay.

Using Google Pay, you can conveniently recharge your KVB Fastag from your mobile anytime and anywhere. Keep in mind that, without Fastag, you will have to give penalty by paying double amount.

Google Pay has recently added this feature of Installing your KVB Fastag, into the App. As most of the other UPI based Apps have been upgraded to recharge the Fastag throught them, Google Pay also has been upgraded by integrating this feature.

Google issued an official statement in which they announced that by entering the vehicle number in the next screen, users will be able to pay with the help of the bank. Along with this, users will also be able to find the balance of their FASTag account including KVB Fastag with the help of Google Pay.

Suppose you have purchased Fastag for your vehicle from KVB bank, then below is the step by step guide for recharging it using Google Pay.

The process of recharging your KVB Fastag through Google Pay is very simple and quick. You can easily recharge your KVB Fastag by using Google Pay in few steps.

  • First of all you have to open Google Pay App in your Mobile Phone
  • If you have not downloaded Google Pay App yet, then you can easily download it from Play Store.
  • To recharge the KVB FASTag account with Google Pay you need to link both.
  • After Opening Google Pay App you have to click on ‘New Payment’ option.
  • Then you will see various options. Here you have to select ‘UPI Id or QR’
  • After clicking the ‘UPI Id or QR’, you will be see the option ‘UPI Id’.
    Click on the UPI id. Then you have to type NETC.your vehicle number@KVB.com. For example: netc.rj05h2415@KVB
  • Now click on on Verify Button.
  • Now choose the bank account for the Payment.
  • After that you can make the payment by using ‘Pay’ Button
  • You can make an initial payment of Rs. 1 for testing through Google Pay.
  • After verifying make the complete payment with which you want to recharge your KVB Fastag.
  • Now your KVB Fastag has been recharged through Google Pay

Since Google Pay uses UPI for the transactions of money, so if your KVB Fastag is not recharged even after adding money through Google Pay, then you have to  visit the UPI id bank for this issue.

How to Check KVB Fastag Balance?

You must need a Fastag if you have a four wheeler because the Road Transport Ministry of India and NHAI (National Highway Authority of India) has announced that no payments will be made at the Toll plazas without Fastag. We have explained several times in our other articles regarding What is Fastag, how to buy and recharge Fastag through KVB. But here in this article we are explaining how you can check the balance of your KVB Fastag. Before that we are giving a brief introduction of Fastag for new users.

For easy adoption of FASTag by vehicle owners, the Government of India has tied up with several certified banks like KVB bank, e-commerce platforms and  point-of-sale (POS) at the toll plazas.

While passing through the toll plaza or lane, vehicle owners have no need to pay the toll fee, instead RFID (Radio Frequency Identification) technology used in your FASTag will automatically deduct toll charges from. This process is achieved through FASTag readers or sensors installed on the particular FASTag lanes.

The National Highway Authority of India has started the Fastag system to remove the hassles on the toll plaza. Fastag system  was first launched in India in 2014. At that time it was only available at some toll plazas. But now it has been made compulsory for almost all the tolls plazas of India.

Fastag is basically a rechargeable tag that contains a unique code. This code is different for all vehicles. When you register your vehicle in fastag, you will be given this fastag, which you will have to put on the front mirror of your vehicle. At the toll plazas
your vehicle will be identified by the sensor and your toll tax money will be deducted from your KVB Fastag account. Validity of a KVB fastag is 5, it means you have to renew your Fastag after every five years.

Vehicle owners will get many benefits from Fastag and can recharge his fastag anytime online. Not only this, those who have a fastag, they do not have to wait in line at the toll plaza, there is a separate lane for vehicles with Fastag.

You can go through that lane without stopping. Fastag is very cheap to make and after paying some nominal fees and charges, you can get a Fastag for your vehicle through KVB or any other medium mentioned above.

How to check my KVB FASTag account balance?

Now we straight forward come to the point, how one can check the balance of their Fastag account. After installing the Fastag you need to check its balance regularly so that you can recharge it immediately, if it shows low balance. Checking balance regularly is necessarily, because if there is low balance in your Fastag, then it can get blacklisted. Here we will explain 3 methods of checking your KVB Fastag account balance.

These are:

  1. Checking KVB Fastag balance through KVB website
  2. Checking KVB Fastag balance using MyFastag App
  3. Checking KVB Fastag balance through KVB website

Checking KVB Fastag balance through KVB website

  • For this the first thing you need to do is to login the official website of KVB Fastag ie. https://v1.KVBbank.com/htdocs/common/fastag/index.html
  • Now you have to enter you mobile number registered with the KVB Fastag
  • After this you have to enter the password
  • Once you enter the password, then you will have to fill the Captcha code.
  • If you have multiple Fastags, then select the fastag from the list. Otherwise just select the one
  • in case you have only one Fastag.
    After choosing from the list, your KVB Fastag will appear on the screen.

Checking KVB Fastag balance using MyFastag App

Another Way of checking your KVB Fastag is through MyFastag App. NHAI has added another facility in this App. With the help of this App, the KVB Fastag users can check their tag account balance easily. NHAI has updated MyFastag App with “Check Balance Status” facility. To check the balance of their Fastag, the users have to enter their vehicle number.

NHAI recently announced that this new facility of checking Fastag account balance through App, will not only help the toll operators at the toll plazas but also be useful for vehicle owners for checking their KVB Fastag status.

  • To check the KVB Fastag balance using MyFastag App, first you have to download this app from Play Store
  • After downloading and installing the App, you have to  open this app
  • Here you will see Payment option. Click on this option.
  • After clicking Payment option, you will see this option “Recharge your NHAI payment walet”
  • Since we are not recharging here, we are only checking our KVB Fastag balance, so enter your mobile number.
  • Make sure that you enter your registered mobile number.
  • You will receive an OTP number on your registered mobile.
  • After entering OTP click on Submit.
  • Now select your vehicle number.
  • Once you select your vehicle number, you can see your KVB Fastag wallet available balance.

Checking KVB Fastag balance through Miss Call

KVB Fastag holders can check the balance of their Fastag by giving a Miss Call on this number: +91-8884333331. This toll free number has been issued by IHMCL i.e Indian Highway Management Company Limited, a company which keeps record for all Fastag accounts across India. This facility is available 24X7 and the important thing to mention about this facility is that there is no need for the internet for this.

If more than one vehicle is registered on a mobile number, then the FASTag balance of all the vehicles will arrive in the SMS. A separate SMS will be sent for the vehicle whose Fastag balance is low.

Is there any Cashback on Toll payments using KVB FASTag?

Customers can avail cashback of 2.5% on all Toll payments using FASTag in FY 2019-20. The cashback amount for a particular month will be credited back to your FASTag account within a week of the subsequent month.

Is KVB FASTag compulsory & is FASTag for any particular kind/category of the vehicle?

Adopting FASTag is voluntary at this stage of the program. But owing to the ongoing demonetization exercise, many of the Lorry Owners’ Association and Oil Companies like IOCL, BPCL, HPCL who are dependent on the truck movement are advising their clients to go for FASTag to save time and ease of payment.

Who is implementing this Fastag program?

Indian Highways Management Company Limited (IHMCL) (a company incorporated by the National Highways Authority of India) and National Payment Corporation of India (NPCI) are implementing this program with help from Toll Plaza Concessionaires, FASTag Issuer Agencies and Toll Transaction Acquirer (select banks).

On which highways/roads KVB FASTag can be used?

The list of toll plazas will be available at https://www.fastag.kvb.co.in/TollPlazaList

How can I buy FASTag and what documents are required?

The customer may visit any of the Point of Sale (POS) locations at outlets / The KVB bank branches to get your FASTag account created. The customer may call on customer care no. of the Issuing to know more details. Customer needs to submit a copy of the following documents along with the application for FASTag:

  • Registration Certificate (RC) of the vehicle.
  • Passport size photograph of the vehicle owner KYC documents as per the category of the vehicle owner (viz. individual/corporate)

For Individual owned vehicles :

All Official Valid Documents (OVD) are required at the time of opening account along with the proof of vehicle like a photocopy of the RC book.

For Corporate customers:

All OVD related to the corporate and list of vehicle types along with the Registration Number should be mentioned in the company’s letterhead.

How will I get to know if and how much toll has been debited?

The customer will receive an SMS with requisite details to his registered mobile number as soon as the toll transaction takes place. A periodic statement of account may also be obtained on the website of our bank after registration by the customer.’

Do I need to use any specific lane at the toll plaza for FASTag?

A vehicle with FASTag may use any lane at toll plazas by making cash payment. However, the FASTag will work only in the lanes demarcated for FASTag. A vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

Can I avail of a Monthly Pass or Local Pass?

The monthly pass facility is specific to each toll plaza. The customer may call the Toll Free Number for further clarity.

How and where do I finally pay the toll?

KVB bank will electronically deduct the applicable toll fee from the customer’s wallet account linked to the FASTag. This deduction will be done post the toll transaction. The customer needs to adequately fund the wallet account which is linked to FASTag. This recharge process may be termed as a top-up.

How can I recharge KVB FASTag Account?

The FASTag account can be recharged by making payment through NEFT/ RTGS, cash, cheque, and online through Credit Card/ Debit Card or through Net Banking. FASTag account can be recharged up to ₹ 1,00,000.00 (Rupees One Lac only). For recharge, customers can log in to the customer portal at www.fastag.kvb.co.in or use Mobile apps like KVB Upay & KVB DLite app.

How would I cross toll plaza, if FASTag equipment is not working?

Please refer to Standard Operating Procedure (SoP) for FASTag user.

Is there any minimum value for such recharge/top-up?

Yes, the minimum recharge amount is Rs. 100.

I have two vehicles; can I use one FASTag for two vehicles?

You will need to take two separate FASTags for the two vehicles.

Can a FASTag bought for my one vehicle be used for another vehicle?

No, FASTag is issued to each vehicle based on KYC documents submitted. If a FASTag for instance bought for one Car is used for a Truck then such FASTag shall get blacklisted resulting in a denial of vehicle passage from FASTag lanes on Toll Plazas. FASTag users are advised to desist from such practice.

What do I have to do if I lost my FASTag?

You will need to call the customer care number of KVB bank to block your FASTag and approach our Bank’s nearby branches for getting a replacement tag.

How would I know that the correct user fee has been deducted from my FASTag account?

Customers will receive an SMS alert in your registered phone number each time an amount is deducted from your FASTag account. Fee payable on each toll plaza may be seen on www.nhtis.org in addition to displayed at concerned toll plazas.

How would I report an incorrect deduction and how will I get back the same?

Customers can report an incorrect deduction by calling us at the customer care number of KVB bank. The Bank will review your request and take necessary action.

How do I block my FASTag account, in case my vehicle is lost?

Customers can call up customer care of KVB bank and block his / her FASTag account.

I have FASTag and also balance in my linked account, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

Please refer to steps under Standard Operating Procedure (SoP) for FASTag user. Customers can raise a request regarding the same by calling customer care of the respective Issuer Agency.

I reside within 10 Km of a particular Toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

Yes, you can, if you need to access and use FASTag lane and to avail cashback.

What if I relocate to another City?

FASTag will work on all enabled toll plazas. In case of a change in the city or address, the customer should inform the bank.

Can one vehicle use more than one FASTag?

It is strictly prohibited to purchase two FASTag for one vehicle. In the case of multiple FASTag, the customer will be responsible for operational issues.

What if I sell/ transfer my car?

In case of a car being sold or transferred; only the KVB bank needs to be informed.

What if the FASTag gets damaged?

The vehicle owner/ user could approach our bank for the replacement of FASTag.

Can FASTag be used at places other than National highways?

It is planned to extend the usage of FASTag to toll plazas at State highways for tolling, parking lots for parking charge, and various other payments at wayside amenities.

Fastag Banks list with Customer Care Number

Sr No.Issuing BankCustomer Care Helpline No
1Axis Bank1800-419-8585
2ICICI Bank1800-2100-104
3IDFC Bank1800-266-9970
4State Bank of India1800-11-0018
5HDFC Bank1800-120-1243
6Karur Vysya Bank1800-102-1916
7EQUITAS Small Finance Bank1800-419-1996
8Paytm Payments Bank Ltd1800-102-6480
9Kotak Mahindra Bank1800-419-6606
10Syndicate Bank1800-425-0585
11Federal Bank1800-266-9520
12South Indian Bank1800-425-1809
13Punjab National Bank080-67295310
14Punjab & Maharashtra Co-op Bank1800-223-993
15Saraswat Bank1800-266-9545
16Fino Payments Bank1860-266-3466
17City Union Bank1800-2587200
18Bank of Baroda1800-1034568
19IndusInd Bank1860-5005004
20Yes Bank1800-1200
21Union Bank1800-222244
22Nagpur Nagarik Sahakari Bank Ltd1800-2667183
23Airtel Payments bank400

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