kvb-fastag

KVB Fastag – Check How to Login, Recharge & Customer Care Number

   

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There are very long highways in India, on which the number of vehicles is increasing day by day. Thus the toll plazas around the country are jammed for hours due to the increasing number of vehicles and the government is finding it difficult to monitor the vehicles. To solve this problem, the Government of India has taken a very good decision of launching a scheme named Fastag which is available through various banks like KVB i.e Karur Vysya Bank Using KVB Fastag, toll amount will be collected directly from the owners of the vehicle. This decision of the government will benefit us a lot because we have to stop the vehicle for a long time on tolls and pay the toll amount and sometimes we also have to face problems due to lack of change which wastes our time too. Fastag plans have been made to avoid all this trouble.

What is KVB Fastag?

KVB Fastag is an electronic toll collection system. It uses Radio Frequency Identification technology i.e RFID. It is like a chip. KVB Fastag is placed on the windscreen of the vehicle. As soon as your car reaches near the toll plaza, there is a sensor on the toll plaza, the sensor scans the fastag on the windscreen of your car and Fastag deducts fees from the account. And you don’t even have to stop. KVB Fastag has a validity of 5 years which means after 5 years you will have to install a new fastag on your vehicle again. You can recharge your fastag through check or credit-debit card and NEFT RTGC. It can be recharged with at least 100 rupees and up to a maximum of 1 lakh.

Benefits of Using KVB Fastag:

The Ministry of Roads and Transport has started the Fastag system at many toll plazas in the country to solve the problem of a long line of vehicles and change money. Various benefits that you can get by using the KVB Fastag are:

  • Along with saving your time, your petrol or diesel will also be saved.
  • Not only this, but people using it can also get a cashback on all toll payments.
  • In Addition to this, you will also get rid of keeping change all the time with you while paying at toll plazas.
  • Fastag Offline recharge can also be done at all branches of KVB.
  • Whenever you cross a toll plaza with your vehicle having Fastag, you will instantly receive an SMS after deducting your fee from the Fastag account. You will be given information about how much amount has been deducted from your Fastag account through SMS.

How to Apply Online for KVB FasTag

Step 1: Visit the official link of KVB FASTag.

Step 2: On the Home page of Fastag, click on the Apply Button

Step 3: Now Click on the Proceed Button

Step 4: After clicking on Proceed Button, you see a Fastag application Form

Step 5: You have to select ‘KVB Customer’ option if you already are a customer of KVB, otherwise you have to select ‘non-KVB customer’

Step 6: Now enter your personal details like First name, last name, date of birth, type of vehicle and other details likes mobile number and email id.

Step 7: Now select the type of ID Proof. You can use any of these options as your proof of identity including Voter ID, PAN Card, Aadhaar Card, and driving license.

Step 8: You need to upload the scanned copies of the above documents.

Step 9:Tick the box to Accept terms and conditions.

Step 10: Now Click on the Submit button.

Step 11: The application form has 2 pages. In the 2nd page, you have to enter details of the vehicle and have to upload documents like Number of Vehicle, RC and type of vehicle

Step 12: Click on the Submit button again.

Step 13: You are done and completed the process of applying for Karur Vysya Bank FASTag.

How to Recharge KVB FasTag

Follow the below steps to recharge your KVB Fastag online.

Step 1: To recharge KVB Fastag, you need to login at www.fastag.kvb.co.in.

Step 2: KVB mobile apps like KVB Upay & KVB DLite app are also available to recharge through mobile. You can download this app to recharge KVB Fastag

Step 3: Now visit the Payment and Top- Up option

Step 4: Choose the Recharge Option

Step 5: Enter the recharge amount. As mentioned above the Fastag account can be recharged starting from Rs. 100 up to Rs. One Lac

Step 6: Select a payment method.

Step 7:To recharge the KVB FASTag account, you can make the payments through many ways like Cash, cheque, Credit cards, Debit cards, NEFT/RTGS, etc.

Step 7:Enter OTP which will be received on your mobile no.

Step 8:After following the above steps, your KVB Fastag will be recharged successfully.

KVB FasTag Customer Care Number

KVB Fastag customers can contact at the Toll-Free Number 1800-102-1916 for any queries and complaints. Another helpline number 1033 has also been released by MoRTH/NHAI/IHMCL to listen to the complaints of KVB Fastag customers. This number i.e 1033 can be dialed by the customers if they have one or more of below issue:

  • If Fastag is not accepted by the Toll Plaza.
  • If you are being stopped at the toll plaza for Tag blacklist, but your tag is not blacklisted
  • If your tag is not detected by the sensor at a plaza.
  • If your monthly pass is not supported by the plaza.

KVB FASTag program Fees and charges

PARTICULARS AMOUNT (INR)
Tag cost * Rs.100/- Inclusive of ST.

Kvb Fastag One-time Security Deposit Amount

Vehicle Class  Vehicle Type  Tag Colour  Security Deposit 
4 Car / Jeep / Van/ TATA Ace and similar mini Light Commercial Vehicle Violet Rs.200
5 Light Commercial Vehicle Orange Rs.300
6 Three Axle Commercial Vehicles Yellow Rs.400
7 Bus/Truck Green Rs.400
12 4 to 6 axle Pink Rs.500
15 7 or more axle Blue Rs.500
16 Earth Moving Equipment (EME)/Heavy Construction Machinery (HCM) Black Rs.500

KVB Fastag Agent/Dealer Login: Click Here

KVB Fastag Customer Login: Click Here 

How to Stick KVB Fastag?

kvb Fastag sticker is to stick on the inner part of the windshield of the car. You have to stick it just behind the rearview mirror and in between the windshield. Read More

How to Check KVB Fastag Balance?

KVB FASTag Users can check their transaction history, and account balance by logging in to the KVB FASTag web portal.

Is there any Cashback on Toll payments using KVB FASTag?

Customers can avail cashback of 2.5% on all Toll payments using FASTag in FY 2019-20. The cashback amount for a particular month will be credited back to your FASTag account within a week of the subsequent month.

Is KVB FASTag compulsory & is FASTag for any particular kind/category of the vehicle?

Adopting FASTag is voluntary at this stage of the program. But owing to the ongoing demonetization exercise, many of the Lorry Owners’ Association and Oil Companies like IOCL, BPCL, HPCL who are dependent on the truck movement are advising their clients to go for FASTag to save time and ease of payment.

Who is implementing this Fastag program?

Indian Highways Management Company Limited (IHMCL) (a company incorporated by the National Highways Authority of India) and National Payment Corporation of India (NPCI) are implementing this program with help from Toll Plaza Concessionaires, FASTag Issuer Agencies and Toll Transaction Acquirer (select banks).

On which highways/roads KVB FASTag can be used?

The list of toll plazas will be available at https://www.fastag.kvb.co.in/TollPlazaList

How can I buy FASTag and what documents are required?

The customer may visit any of the Point of Sale (POS) locations at outlets / The KVB bank branches to get your FASTag account created. The customer may call on customer care no. of the Issuing to know more details. Customer needs to submit a copy of the following documents along with the application for FASTag:

  • Registration Certificate (RC) of the vehicle.
  • Passport size photograph of the vehicle owner KYC documents as per the category of the vehicle owner (viz. individual/corporate)

For Individual owned vehicles :

All Official Valid Documents (OVD) are required at the time of opening account along with the proof of vehicle like a photocopy of the RC book.

For Corporate customers:

All OVD related to the corporate and list of vehicle types along with the Registration Number should be mentioned in the company’s letterhead.

How will I get to know if and how much toll has been debited?

The customer will receive an SMS with requisite details to his registered mobile number as soon as the toll transaction takes place. A periodic statement of account may also be obtained on the website of our bank after registration by the customer.’

Do I need to use any specific lane at the toll plaza for FASTag?

A vehicle with FASTag may use any lane at toll plazas by making cash payment. However, the FASTag will work only in the lanes demarcated for FASTag. A vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

Can I avail of a Monthly Pass or Local Pass?

The monthly pass facility is specific to each toll plaza. The customer may call the Toll Free Number for further clarity.

How and where do I finally pay the toll?

KVB bank will electronically deduct the applicable toll fee from the customer’s wallet account linked to the FASTag. This deduction will be done post the toll transaction. The customer needs to adequately fund the wallet account which is linked to FASTag. This recharge process may be termed as a top-up.

How can I recharge KVB FASTag Account?

The FASTag account can be recharged by making payment through NEFT/ RTGS, cash, cheque, and online through Credit Card/ Debit Card or through Net Banking. FASTag account can be recharged up to ₹ 1,00,000.00 (Rupees One Lac only). For recharge, customers can log in to the customer portal at www.fastag.kvb.co.in or use Mobile apps like KVB Upay & KVB DLite app.

How would I cross toll plaza, if FASTag equipment is not working?

Please refer to Standard Operating Procedure (SoP) for FASTag user.

Is there any minimum value for such recharge/top-up?

Yes, the minimum recharge amount is Rs. 100.

I have two vehicles; can I use one FASTag for two vehicles?

You will need to take two separate FASTags for the two vehicles.

Can a FASTag bought for my one vehicle be used for another vehicle?

No, FASTag is issued to each vehicle based on KYC documents submitted. If a FASTag for instance bought for one Car is used for a Truck then such FASTag shall get blacklisted resulting in a denial of vehicle passage from FASTag lanes on Toll Plazas. FASTag users are advised to desist from such practice.

What do I have to do if I lost my FASTag?

You will need to call the customer care number of KVB bank to block your FASTag and approach our Bank’s nearby branches for getting a replacement tag.

How would I know that the correct user fee has been deducted from my FASTag account?

Customers will receive an SMS alert in your registered phone number each time an amount is deducted from your FASTag account. Fee payable on each toll plaza may be seen on www.nhtis.org in addition to displayed at concerned toll plazas.

How would I report an incorrect deduction and how will I get back the same?

Customers can report an incorrect deduction by calling us at the customer care number of KVB bank. The Bank will review your request and take necessary action.

How do I block my FASTag account, in case my vehicle is lost?

Customers can call up customer care of KVB bank and block his / her FASTag account.

I have FASTag and also balance in my linked account, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

Please refer to steps under Standard Operating Procedure (SoP) for FASTag user. Customers can raise a request regarding the same by calling customer care of the respective Issuer Agency.

I reside within 10 Km of a particular Toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

Yes, you can, if you need to access and use FASTag lane and to avail cashback.

What if I relocate to another City?

FASTag will work on all enabled toll plazas. In case of a change in the city or address, the customer should inform the bank.

Can one vehicle use more than one FASTag?

It is strictly prohibited to purchase two FASTag for one vehicle. In the case of multiple FASTag, the customer will be responsible for operational issues.

What if I sell/ transfer my car?

In case of a car being sold or transferred; only the KVB bank needs to be informed.

What if the FASTag gets damaged?

The vehicle owner/ user could approach our bank for the replacement of FASTag.

Can FASTag be used at places other than National highways?

It is planned to extend the usage of FASTag to toll plazas at State highways for tolling, parking lots for parking charge, and various other payments at wayside amenities.

Fastag Banks list with Customer Care Number

Sr No. Issuing Bank Customer Care Helpline No
1 Axis Bank 1800-419-8585
2 ICICI Bank 1800-2100-104
3 IDFC Bank 1800-266-9970
4 State Bank of India 1800-11-0018
5 HDFC Bank 1800-120-1243
6 Karur Vysya Bank 1800-102-1916
7 EQUITAS Small Finance Bank 1800-419-1996
8 Paytm Payments Bank Ltd 1800-102-6480
9 Kotak Mahindra Bank 1800-419-6606
10 Syndicate Bank 1800-425-0585
11 Federal Bank 1800-266-9520
12 South Indian Bank 1800-425-1809
13 Punjab National Bank 080-67295310
14 Punjab & Maharashtra Co-op Bank 1800-223-993
15 Saraswat Bank 1800-266-9545
16 Fino Payments Bank 1860-266-3466
17 City Union Bank 1800-2587200
18 Bank of Baroda 1800-1034568
19 IndusInd Bank 1860-5005004
20 Yes Bank 1800-1200
21 Union Bank 1800-222244
22 Nagpur Nagarik Sahakari Bank Ltd 1800-2667183
23 Airtel Payments bank 400

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