Step: 1 Login FASTag portal ↦ Payments ↦ Recharge Account
Step: 2 Select Pay to CUG Wallet useful for Multiple VehiclesSelect Pay to Tag Accounts useful for Individual VehiclesNote: Pay to CUG Wallet ↦ AMT will load to CUG Wallet | Pay to Tag Accounts ↦ AMT will load to individual Vehicles.
Step: 3 Confirm your payment by selecting “Make Payment” option.
Step: 4 Select convenient payment gateway Debit card /Credit Card / Net Banking / Cash card / Wallet.
Step: 5 Successful completion of payment, the amount will reflect your CUG Balance (Or) Tags Account (Current Balance).
Step: 6 Manual Transfer from CUG to Tag Accounts. Login portal ↦ Payments ↦ CUG Balance Transfer
Step: 7 After selecting a vehicle, and Click on “Add”. Enter the required amount and “Submit” option
Step: 8 Auto Recharge Transfer from CUG to Tag Accounts (Useful for Multiple Vehicles).Auto Recharge is a standing instruction for transferring amount automatically from CUG Wallet to Tags Account, based on Minimum Recharge Balance (Or) Maximum Recharge Balance.
Example: Refer below screenshot ↦ If Tag Account balance goes below minimum balance of Rs.500; AMT of Rs.1000 will be automatically pulled from CUG wallet transfer to Tag Accounts.
Login FASTag portal ↦ Payments ↦ CUG Master Accounts ↦ select “Auto Recharge” ↦ Select Tag Accounts↦ Fill Minimum Recharge Balance AMT and Maximum Recharge Balance AMT ↦ Date for start Auto Recharge “Activate” option ↦ it will show the message “Inserted Successfully”.
**You can activate and deactivate standing instruction and change the amount as per your convenience at any time.
ICICI Bank launched the facility for balance inquiry through SMS and Missed Call.1.
- For SMS – Send ETCBAL <vehicle Reg No> to 56767662.
- For Missed Call – Give a missed call to 8010928888
The request must come from the registered mobile number for both SMS and missed calls.
Standing Instructions (Only for ICICI Bank Saving Account Customers).Login FASTag portal ↦ Payments ↦ Standing Instruction ↦ select “Adhoc” ↦ enter Threshold AMT ↦ enterTop-up AMT ↦ Select “Start Date” Date ↦ “submit” options ↦ screen will pop up enter net banking user id and password for ICICI BANK saving account. For example, refer to the screen below. If CUG balance goes below the threshold amount of Rs.10000. Top-up of Rs.15000 automatically will get a transfer from the ICICI BANK savings account.
Login FASTag portal ↦ Payments↦ Standing Instruction ↦ select “Scheduled” ↦ Type Required AMT ↦ Date for start Standing Instruction ↦ “submit” option. Enable Standing Scheduled ↦ Scheduled by Weekly / Monthly /Quarterly.
Disclaimer:↦ * For Adhoc SI, the first SI shall be executed on the start date mentioned. Later on, whenever the FASTag CUG wallet balance goes below the threshold amount, an SI will be executed within the amount mentioned in top-up amount (Adhoc).
↦ *For Weekly SI, the SI shall be executed on the mentioned date and after every 7 days, till the SI is disabled (Scheduled).↦ *For Monthly SI, the SI shall be executed on the mentioned date and after every 30 days, till the SI is disabled (Scheduled).
↦ *For Quarterly SI, the SI shall be executed on the mentioned date and after every 90 days, till the SI is disabled (Scheduled).
↦ *The Standing Instruction once enabled shall be considered Active unless opted out/Disabled.
↦ *Please maintain adequate balance in your account to execute the standing instruction and credit ICICI Bank FASTag.
↦ *If there’s inadequate balance in the linked account to complete the SI, the system will trigger 3 attempts to debit the account and complete SI. If all three debit attempts fail, the SI will be permanently disabled.
Fastag Banks list with Customer Care Number
| Sr No. | Issuing Bank | Customer Care Helpline No |
| 1 | Axis Bank | 1800-419-8585 |
| 2 | ICICI Bank | 1800-2100-104 |
| 3 | IDFC Bank | 1800-266-9970 |
| 4 | State Bank of India | 1800-11-0018 |
| 5 | HDFC Bank | 1800-120-1243 |
| 6 | Karur Vysya Bank | 1800-102-1916 |
| 7 | EQUITAS Small Finance Bank | 1800-419-1996 |
| 8 | Paytm Payments Bank Ltd | 1800-102-6480 |
| 9 | Kotak Mahindra Bank | 1800-419-6606 |
| 10 | Syndicate Bank | 1800-425-0585 |
| 11 | Federal Bank | 1800-266-9520 |
| 12 | South Indian Bank | 1800-425-1809 |
| 13 | Punjab National Bank | 080-67295310 |
| 14 | Punjab & Maharashtra Co-op Bank | 1800-223-993 |
| 15 | Saraswat Bank | 1800-266-9545 |
| 16 | Fino Payments Bank | 1860-266-3466 |
| 17 | City Union Bank | 1800-2587200 |
| 18 | Bank of Baroda | 1800-1034568 |
| 19 | IndusInd Bank | 1860-5005004 |
| 20 | Yes Bank | 1800-1200 |
| 21 | Union Bank | 1800-222244 |
| 22 | Nagpur Nagarik Sahakari Bank Ltd | 1800-2667183 |
| 23 | Airtel Payments bank | 400 |
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